Support Engineer

Accountabilities

• Provide technical support to users by identifying, troubleshooting, and resolving a wide range of software, infrastructure, and system-related issues.


• Respond to support requests in a timely manner while maintaining a high standard of customer service and user satisfaction.


• Monitor system performance and utilize diagnostic tools, logs, and monitoring platforms to investigate and resolve incidents.


• Ensure the stability, availability, and reliability of IT infrastructure and business-critical services.


• Analyze recurring issues and contribute to continuous improvement initiatives aimed at enhancing system performance and support processes.


• Collaborate with engineering, infrastructure, and other internal teams to resolve complex technical challenges.


• Document troubleshooting procedures, resolutions, and technical knowledge to support operational efficiency.


• Maintain composure and effectiveness when managing incidents in high-pressure or time-sensitive situations.


• Stay current with evolving technologies and continuously develop technical expertise to support changing business needs.

Requirements

• Minimum of 3 years of experience in a technical support, systems support, or IT operations role.


• Strong administration-level knowledge of both Windows and Linux operating systems.


• Solid understanding of networking concepts, protocols, and troubleshooting methodologies.


• Experience using monitoring, logging, and diagnostic tools to identify and resolve technical issues.


• Hands-on experience working with Oracle databases, including SQL and PL/SQL.


• Experience with Microsoft SQL Server (MSSQL) environments.


• Strong analytical and problem-solving skills with the ability to quickly identify root causes and implement effective solutions.


• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical users.


• Ability to manage multiple priorities and work efficiently in a fast-paced environment.


• Demonstrated commitment to continuous learning and professional development.

Benefits

• Flexible work arrangement with the option to work remotely or from the office.


• Fully remote onboarding process for a smooth and convenient start.


• Performance-based bonus programs, offered annually or quarterly depending on the role.


• Access to extensive learning and development resources, including internal training programs, partner-led courses, and a corporate library.


• Comprehensive health and life insurance coverage.


• Employee wellbeing initiatives designed to support physical and mental health.


• Access to professional psychological support services.


• Mobile communication expense reimbursement.


• Collaborative and supportive work environment focused on growth and innovation.


• Opportunities for ongoing career development and technical advancement.

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