Support Coordinator (Customer Service)

Role overview
You will be the first point of contact for patients, pharmacies and clinics — efficiently handling orders and prescriptions from enquiry through to delivery. This is a hands\-on role that combines customer service, pharmacy support and warehouse administration, so attention to detail, compliance and a helpful attitude are essential.

Key responsibilities

• Manage multiple mailboxes, responding to enquiries promptly and professionally.


• Print, check and log prescriptions in the script register with high attention to detail.


• Create and maintain accurate patient accounts, ensuring correct payment terms are applied.


• Contact patients to explain the service, confirm medication details and arrange deliveries.


• Process prescriptions and customer orders to generate picking lists, delivery notes and invoices.


• Support pharmacy operations with labelling, dispensing and stock counts (training will be provided).


• Assist the warehouse team with picking, packing and despatch as required.


• File recorded calls daily and complete end\-of\-day prescription reconciliations.


• Maintain accurate documentation and training records to ensure GDPR compliance at all times.

• Minimum of 1 year customer service experience (preferably in healthcare or pharmacy).


• Minimum GCSEs in English and Maths. NVQ Level 2 Dispensing Assistant or equivalent is desirable.


• Strong attention to detail and excellent organisational skills.


• A polite, patient and professional manner when dealing with customers, suppliers and colleagues.


• Ability to work within GMP and GDP standards and follow internal SOPs.


• A team player who can multitask and adapt to changing priorities.

• Be part of a growing, values\-driven pharmaceutical business.


• Supportive team environment with opportunities to develop skills across pharmacy, warehouse and customer service.


• Structured training and access to ongoing professional development.

Pay: £25,000\.00\-£27,000\.00 per year

Benefits:

• Company pension


• Life insurance


• On\-site parking


• Private medical insurance


• Sick pay

• Do you have experience in a pharmaceutical or healthcare environment?

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