Supervisory IT Specialist

Duties
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*For further information \- the complete position description listing* *all of* *the duties, responsibilities,* *required* *qualifications, etc. may be obtained by contacting the Human Resources Office* *at* *ParisRecruitment@state.gov**.*

*You may submit your application by email to* *Parisrecruitment@state.gov**, attaching the following documents:*

• *a copy of your ID card or passport (front and back),*


• *a copy of your work permit (front and back), if applicable, and*


• *a copy of your diploma: either a bachelor’s degree in Information Technology, Computer Science, Information Systems, Management Information Systems, or Computer Engineering, or a two\-year college diploma* *depending on the option you selected.*

The Supervisory IT (information technology) Specialist supervises and manages Customer Engagement team, providing leadership for daily operations, team performance, and mid\- to long\-term strategic planning.

Serves as the senior Subject Matter Expert (SME) in their area of responsibility, providing expert\-level oversight and technical guidance on service integration, system dependencies, and end\-user impact.

Advises DT leadership on Mission\-wide Diplomatic Technology (DT) operations, policies, and resource planning, collaborating closely to shape strategic direction, address cross\-functional challenges, and drive operational improvements.

Leads multiple concurrent high\-visibility and high\-impact Diplomatic Technology (DT) projects, developing and executing operational plans aligned with evolving policy changes, cybersecurity requirements, and enterprise architecture standards.

Through their team, oversees the administration of Information Technology (IT) systems to ensure confidentiality, integrity, and availability; directs the delivery of Tier 1 and Tier 2 technical support across multiple channels; supervises system analysis and configuration management; and manages teams responsible for the ongoing maintenance of IT Systems.

Qualifications and Evaluations
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Requirements

All selected candidates must be able to obtain and hold a: public trust (Low\-Risk/Non\-Sensitive) security certification.

All selected candidates will be subject to a background investigation and may be subject to a pre\-employment medical exam.

Selected candidate must be able to begin working within a reasonable period of time (12 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:
For the Experience and Education requirements, applicants must meet either Option 1 or Option 2 to qualify

Option 1

EXPERIENCE: A minimum of five (5\) years of experience overseeing computer networking operations in a large or complex technical environment, including responsibility for systems or network administration and ensuring the reliability, performance, and security of enterprise\-level infrastructure, is required.

In addition, a minimum of one (1\) year of experience leading teams of IT professionals and managing IT projects is required.

EDUCATION: A Bachelor’s degree in Information Technology, Computer Science, Information Systems, Management Information Systems, Computer Engineering is required.

Option 2

EXPERIENCE: A minimum of seven (7\) years of experience overseeing computer networking operations in a large or complex technical environment, including responsibility for systems or network administration and ensuring the reliability, performance, and security of enterprise\-level infrastructure, is required.

In addition, a minimum of one (1\) year of experience leading teams of IT professionals and managing IT projects is required.

EDUCATION: At least two (2\) years college or university studies is required.

*Please address this factor in your ERA application under Education.*

Evaluations:
How You will be Evaluated:

• You will be evaluated against the qualifications and requirements in this vacancy announcement.


• You may be asked to complete a pre\-employment language or skills test.


• You must complete the application form and provide the required documents.


• Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.

If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:
Qualifications:

1\- Please note this announcement is simultaneously advertised with the substitution of experience for education (PARIS\-2026\-025 SR):

Experience:

For the Experience and Education requirements, applicants must meet either Option 1 or Option 2 to qualify

Option 1

EXPERIENCE: A minimum of five (5\) years of experience overseeing computer networking operations in a large or complex technical environment, including responsibility for systems or network administration and ensuring the reliability, performance, and security of enterprise\-level infrastructure, is required.

In addition, a minimum of one (1\) year of experience leading teams of IT professionals and managing IT projects is required.

EDUCATION: A Bachelor’s degree in Information Technology, Computer Science, Information Systems, Management Information Systems, Computer Engineering is required.

Option 2

EXPERIENCE: A minimum of seven (7\) years of experience overseeing computer networking operations in a large or complex technical environment, including responsibility for systems or network administration and ensuring the reliability, performance, and security of enterprise\-level infrastructure, is required.

In addition, a minimum of one (1\) year of experience leading teams of IT professionals and managing IT projects is required.

EDUCATION: At least two (2\) years college or university studies is required.

2\- Please note this announcement is simultaneously advertised with the full performance and training level (PARIS\-2026\-025 TR), please see details below:

• Full performance (grade 10\): A minimum of seven (7\) years of experience overseeing computer networking operations in a large or complex technical environment, including responsibility for systems or network administration and ensuring the reliability, performance, and security of enterprise\-level infrastructure, is required.


• Training Level (grade 9\) : A minimum of six (6\) years of experience overseeing computer networking operations in a large or complex technical environment, including responsibility for systems or network administration and ensuring the reliability, performance, and security of enterprise\-level infrastructure, is required.


• Training Level (grade 8\) : A minimum of five (5\) years of experience overseeing computer networking operations in a large or complex technical environment, including responsibility for systems or network administration and ensuring the reliability, performance, and security of enterprise\-level infrastructure, is required.

*Employees hired at a training grade must complete 52 weeks of successful performance at the training grade to be eligible for the next grade, regardless of the experience level at entry on duty.*

*Please address this factor in your ERA application under Major Duties and Responsibilities.*

Languages: These will be tested

French \- Fluent \- speaking/reading/writing, may include the ability to translate.

English \- Fluent \- speaking/reading/writing, may include the ability to translate.

*Please address this language requirement in your ERA application.*

Job Knowledge:

• • Knowledge of systems analysis and design techniques, principles, and their practical application in IT environments.


• Knowledge of IT hardware and software operations, including computer equipment, cloud\-based technologies, and networking concepts and practices.


• Knowledge of cybersecurity principles, including risk management, security controls, compliance frameworks, and best practices to protect confidentiality, integrity, and availability of systems and data.


• Knowledge of enterprise\-level cybersecurity governance, policies, and program management.


• Knowledge of supervisory and personnel management principles as applied to technical teams.


• Knowledge of project management methodologies and tools for planning, coordinating, and executing complex IT projects. Familiarity with Information Technology Infrastructure Library (ITIL) and other service management frameworks.


• Knowledge of emerging technologies such as Artificial Intelligence (AI), Machine Learning (ML), Data Science, or Cloud Computing.


• Knowledge of industry standards and the commercial marketplace relevant to IT portfolio management, enterprise applications, and cloud services.

Customer engagement focus.

• Knowledge of computer application software development, technical analysis, and IT management advisory services.


• Knowledge of incident and service management practices, and IT service management framework. Knowledge of systems analysis and design techniques, principles, and their practical application in IT environments.

*Please address this factor in your ERA application under Major Duties and Responsibilities.*

Skills And Abilities:

Ability to lift or move object weights up to 23kg (this will be tested) under Occupational Safety and Health Administration (OSHA) standards.

Ability to work shifts or during hours outside the embassy's regular operational schedule, including occasional VIP support work from offsite locations.

Strategic Thinking:

Ability to bridge technical requirements with business objectives, anticipate operational risks, and

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