Supervisor
Retail Supervisor | Richmond, London | Up to £31,000 + Benefits
We are seeking a motivated and hands-on Supervisor to support the leadership of a fashion boutique in a high-performing store for a well-established, founder-led premium British retail brand.
Located in Richmond this multi-brand boutique is Known for its carefully selected collection of contemporary fashion and accessories. This is a fantastic opportunity to play a key role in delivering strong weekly performance while contributing to a brand built on offering unique shopping experiences and timeless styles.
The Role
As Supervisor, you will support the manager in driving performance on the shopfloor, leading by example and ensuring the team delivers outstanding service.
You will help create a high-energy, sales-driven environment, maintaining operational standards while acting as a role model for customer experience and team engagement.
This is a high-density environment requiring energy, resilience, and strong commercial awareness. You will take ownership of the shopfloor during key trading periods and support the wider leadership team in delivering store success.
Key Responsibilities
- Support the management team in motivating and developing a high-performing team
- Lead by example on the shopfloor, driving sales and delivering an exceptional customer experience
- Contribute to achieving key KPIs including UPT, ATV, and customer capture
- Maintain high standards of visual merchandising and overall store presentation
- Support day-to-day operations, including stock, replenishment, and general store tasks
- Take responsibility for the shopfloor during trading periods, ensuring smooth daily operations
- Provide guidance and support to team members, helping to build confidence and capability
- Experience in a Supervisor or senior sales role within a premium or service-led retail environment
- A hands-on team player who enjoys being on the shopfloor
- Passionate about delivering exceptional customer experiences
- Commercially aware, with a basic understanding of retail KPIs
- Resilient and adaptable in a fast-paced, high-volume environment
- Strong attention to detail in product presentation and store standards
- Has previous experience or a strong interest in digital marketing
- Positive, proactive, and confident in supporting and guiding others
- Founder-led business with strong values and clear direction
- Collaborative culture where ideas are encouraged and valued
- High trust with opportunities to take ownership
- Shopfloor-first approach focused on service, sales, and team engagement
- Inclusive, supportive, and professional team environment
- Up to £31,000 salary
- Fantastic commission scheme earning up to £500 per month
- £1,200 per year uniform allowance
- No late trading hours
- Opportunity to grow within a premium retail environment
- Work within a respected and established retail brand
BH36297
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