Subscription Services Manager

Description

Infor is seeking a Subscription Services Manager to oversee the management and delivery of subscription\-based services to customers. This role will focus on ensuring the efficient and effective delivery of subscription products, managing customer relationships, and optimizing service offerings to meet customer needs and business goals.### A Typical Day in the Life Includes:

• Manage and optimize the end\-to\-end subscription service delivery process ensuring alignment with customer needs and business objectives.


• Collaborate with sales, customer success, and technical teams to ensure seamless onboarding and ongoing customer support.


• Monitor subscription performance, track key metrics, and manage service\-level agreements (SLAs) to ensure customer satisfaction.


• Oversee subscription renewals, upsell opportunities, and ensure customers are maximizing the value of their subscriptions.


• Develop and implement strategies for improving subscription service delivery, performance, and customer engagement.


• Prepare and present reports on subscription performance, trends, and customer feedback to senior management.


• Identify and resolve issues or escalations related to service delivery, ensuring swift resolution and customer satisfaction

Basic Qualifications:

• Experience in managing subscription\-based services or recurring revenue models.


• Experience with subscription management platforms and customer service tools.


• Experience working with cross\-functional teams to deliver customer\-focused solutions.


• Experience utilizing service\-level agreements (SLAs) and performance metrics.


• Experience analyzing data and generating reports to track subscription performance and customer satisfaction.

Preferred Qualifications:

• Experience with customer success management and driving retention strategies for subscription services.


• Experience with cloud\-based subscription platforms such as SaaS.


• Experience with contract management, renewals, and upsell strategies for subscription services.


• Experience managing customer relationships and lead initiatives to improve service delivery and performance.


• Native Dutch speaker

About Infor

About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real\-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business\-wide digital transformation.

For more information visit www.infor.com Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship \& compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self\-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long\-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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