Strategic Account Manager

About The Role

Motability Operations are currently recruiting for a Strategic Account Manager to join our team based remotely on a full\-time, permanent basis. In this role, you will lead strategic dealer engagement within your region, managing a portfolio of Strategic Impact dealer groups whose scale and performance materially affect MO KPIs and customer outcomes.

Day to day:

• You will have direct line management responsibility for two area\-based Key Account Managers and two Network Account Managers, ensuring clear performance alignment, coaching and accountability across the regional team.


• You will operate at executive level within dealer groups, driving measurable improvements in customer experience, asset management and commercial performance.


• You will own performance turnaround plans for underperforming Strategic Impact accounts and apply structured escalation, including OEM engagement, where required.


• You will oversee regional delivery against the MO priorities, ensuring engagement intensity remains proportionate to risk and performance.

About You

• You are commercially astute and confident operating at Board and C\-suite level within complex dealer groups.


• You are experienced in influencing senior stakeholders where priorities may not naturally align with MO objectives.


• You are comfortable leading performance intervention plans and holding partners to account where required.


• You understand dealer group P\&L drivers and how MO activity impacts workshop, sales and used vehicle performance.


• You can connect strategic intent to operational delivery and ensure change is embedded beyond executive agreement.


• You are resilient, credible and able to apply structured escalation when required while maintaining long\-term partnership value.

Minimum criteria:

• Significant automotive industry experience including strong understanding of dealership financial performance.


• Experience managing high\-value B2B strategic accounts.


• Experience operating at executive stakeholder level.


• Experience delivering measurable improvement in KPIs through structured action plans.


• Experience influencing cross\-functional stakeholders internally and externally.


• Strong understanding of OEM distribution strategies and emerging automotive trends

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry\-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9\.8 out of 10\.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions


• We drive change


• We care

We operate hybrid working across the organisation where we split our time between working on\-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2\-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

• An annual discretionary bonus


• 15% non\-contributory pension (9% non\-contributory pension during probation period)


• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help


• Employee Discount Scheme with a huge number of retailers and an app to save on the go


• Discounted Electric/Hybrid Car Salary Sacrifice Scheme


• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well\-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days


• Funded Private Medical Insurance cover


• Critical illness insurance


• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP


• Funded health screening for over 50s


• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it


• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations


• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance


• Health and cancer screenings for you and your partner


• Discounted gym memberships


• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part\-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

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