Stores Controller

Customer Operations Advisor

• Location: Broughton, Flintshire, CH4


• Salary: £12.81/hour, £26,644.80/annum (based on 40 hours per week)


• Job Type: Full-time

Join our team as a Customer Operations Advisor, where you will be instrumental in delivering both Stores and Customer Service functions within a highly regulated environment. This role is perfect for someone with a strong safety-first mindset, as it operates within a health & safety-focused setting that undergoes regular external audits.

Day-to-day of the role:

Stores Operations (Approx. 50%)

• Receive, check, store, and issue stock in accordance with company procedures.


• Maintain accurate stock records and support inventory control activities.


• Ensure the stores area is clean, organised, and compliant with health & safety standards.


• Support efficient material flow to minimise disruption to operations.


• Identify and report any stock discrepancies or damaged goods.

Customer Service (Approx. 50%)

• Serve as the first point of contact for customers and internal stakeholders.


• Respond professionally to enquiries, requests, and issues.


• Deliver polite, helpful, and solution-focused service.


• Collaborate with wider teams to meet customer and operational requirements.

Health & Safety

• Adhere to all site health & safety procedures and safe systems of work.


• Participate in frequent Health & Safety audits, including three audits per week conducted by Airbus.


• Proactively raise concerns, near misses, and improvement opportunities.

Required Skills & Qualifications:

• Previous experience in a stores, warehouse, or logistics environment.


• Demonstrable customer service experience.


• Strong awareness of health & safety responsibilities.


• Good communication skills.


• Reliable, organised, and able to work flexibly.

Desirable:

• Experience in a highly regulated or audited environment.


• Familiarity with stock control systems.

Personal Attributes:

• Safety-conscious and responsible.


• Customer-focused with a professional manner.


• Able to balance operational and service-based tasks.


• Comfortable working independently and as part of a team.

Benefits:

• Competitive hourly rate and annual salary.


• Flexible working hours.


• Opportunity to work in a dynamic and safety-focused environment.

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