Store Manager - VIP Luxury Consignment - Chelsea

Retail Store Manager / Assistant Manager Chelsea – Luxury Preloved Fashion

Please send your CV and covering letter. Applications submitted without both documents will not be considered, please send to annemarie@catwalkgee.com anthony.gee@outlook.com

Do you love fashion, especially luxury designer preloved fashion? If so, a career with Reloved Again could be the perfect opportunity for you.

About the Role

We are looking for a Retail Store Manager or Assistant Store Manager to join our growing luxury preloved fashion business in Chelsea. As the majority of our sales are completed online, this is a unique retail role that combines client relationship management, sales development, luxury fashion expertise, and showroom management.

Key Responsibilities

Client Matching \& CRM Management

• Match new arrivals with existing buyers using our CRM database and historical customer data.


• Proactively identify sales opportunities and drive online conversions.

• Manage and grow our VIP shopping appointment programme.


• Contact existing and prospective clients by phone, email, and CRM tools to encourage bookings for in\-person and video appointments.

• Manage walk\-in and drop\-in appointments.


• Ensure the showroom is presented to the highest standard at all times.


• Keep pricing, point\-of\-sale materials, and product information accurate and up to date.

• Work closely with our VIP Account Manager to increase consignment stock levels.


• Contact existing and lapsed clients to encourage consignments and maintain strong relationships.

• Follow up on all buyer and seller enquiries via phone and email.


• Ensure all communications are correctly logged and actioned within the CRM.


• Coordinate with our courier partners to organise high\-value collections and deliveries.

• Review high\-value listings and create detailed product videos to help drive sales.


• Showcase luxury pieces confidently and knowledgeably to potential buyers.

• Be responsible for closing the store and ensuring all stock is stored securely and safely.

You will be:

• Friendly, energetic, and highly personable.


• Passionate about luxury fashion and the preloved market.


• Comfortable working within a small team where reliability, trust, and accountability are essential.


• Confident speaking on the phone and building client relationships.


• Highly organised with excellent attention to detail.

• Excellent spoken and written English.


• Strong knowledge of luxury fashion brands and products.


• Proven retail sales experience.


• Strong organisational and administrative skills.

What We Offer

This is an exciting opportunity to help shape a fast\-growing business within the thriving luxury resale sector. You will be able to develop a highly personalised shopping experience for our clients while working in a beautiful Chelsea showroom environment.

• Competitive salary


• Generous bonus scheme following successful completion of probation period


• Opportunity for immediate start


• Supportive and entrepreneurial team environment

References will be required.

How to Apply

Please send your CV and covering letter. Applications submitted without both documents will not be considered.

Job Type: Full\-time

Pay: £14\.00\-£17\.00 per hour

Benefits:

• Casual dress


• Store discount

Experience:

• Retail sales: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

This listing is from indeed. View original listing ↗