STORE MANAGER MANCHESTER (SELFRIDGES)

Position

Mission

The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client\-centric philosophy, effectively managing both front\- and back\-of\-house activities to foster team engagement and drive business success.

Job responsibilities

Lead by Example

/ Act as a Brand Ambassador , inspiring trust, commitment, and client\-centric excellence, and leading by example.

/ Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices . Act as an agent of change.

Achieve and Exceed Sales Objectives \& Targets

/ Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative \& qualitative) , hold daily briefs to align the team and spend significant time on the shop floor.

Develop Clienteling Strategies

/ Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team , in partnership with LST and DSM , and to elevate the experience.

/Execute strategies to recruit new clients, host in\-store events , leverage digital tools, and create strong local business relevance , nurturing store portfolio and enhancing relationships with VICs.

/Ensure a seamless and consistent client experience in\-store and remotely for all Clients’ types , following the brand’s selling experience, enhancing italianness and hospitality.

Manage Store Team Organization and Development

/Ensure smooth organization of the team (front, back, and CARE) and the resources and challenge the status quo to bring innovation.

/ Coach, develop, and retain high\-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.

/ Partner with HR and Retail \& Training Leadership to recruit, onboard, and develop talent , creating clear career paths for team members.

Supervise Store Operations and Maintenance

/ Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.

/Be responsible for the good maintenance, safe environment, and good functioning of the store .

Demonstrate Market Knowledge and Awareness

/ Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.

Profile

Soft Skills

• Client\-centric


• Client Relationship Development


• Entr epreneurial Mindset


• Networking


• Ownership


• Influence


• Caring Leadership


• People Development


• Team Management


• Observational Skills


• Impact Driven


• Growth Mindset


• Brand Sensitivity


• Proactivity


• Resilience

• Business Development


• Retail Management


• Financial Management


• Sales Management


• Coaching


• Operational Excellence


• Compliance Management


• Knowledge of local market trends (competitors, luxury business, etc.)

Bvlgari was founded in the heart of Rome in 1884\. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.

Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high\-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.

Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social \& Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of *Fondazione Bvlgari* , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long\-term dedication.

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