Store Manager - Luxury Retail

DB Charles Recruitment are working with a client steeped in history within the luxury retail sector that are looking to hire a permanent Store Manager to join the business and work in one of their stores based in central Telford, plus also be available as a Relief Cover Manager to help in a number of there other stores across the UK.

The business currently have over 20+ stores doted around the UK with some exciting new store plans expected in the future. As a retailer, the business are very much aware that you can have an excellent product but without the right people and customer service levels you have very little and thus the business seek to hire the best candidates and do all they can to to provide an enticing and progressive career path.

The role is a permanent position for a Store Manager to be based from their site in the heart of central Telford however they will also be on hand as a Relief Cover Manager to help in other stores and situations as required throughout the other sites in the UK. When based in Telford the person will be tasked with the effective smooth running of the store, driving the team performance and store turnover but always ensuring exceptional levels of customer service are adhered to.

Day to day duties and aspects of the role will include:

• Effective and smooth running of the branch providing a level of customer service that exceeds expectations.


• Multi site relief store management duties


• Ensuring the team are performing to the best of their ability, working towards sales targets and aiding them in their knowledge of the collections and brands on display


• Upholding fantastic store visual standards


• Building and maintaining relationships with customers


• Maximising sales opportunities


• Recruit, retain and develop staff to enhance the values of the brand and contribute to the long term success of the business


• Be confident to make accurate daily commercial decisions


• Work towards and drive the team to hit all KPI's & targets


• Daily walkthroughs to identify opportunities to increase sales


• Ensure the team are deployed effectively


• Be aware of upselling and cross selling opportunities


• Drive & motivate the team to increase performance


• Promoting training and development


• Driving productivity

DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below:

• A strong retail background in either store management or senior store management


• A preferable retail background working within a luxury or premium environment


• A consultative retail background. Experienced in 1-2-1 retail selling


• Must hold a full UK driving license with access to a vehicle


• Experienced in managing KPIs and budgets to effectively run and improve store performance


• Track record of driving sales and performance


• A demonstrable background in managing a team


• Someone sales driven however with the ability to combine this with outstanding service level skills


• An understanding of the moment and emotion that goes with customers buying high end luxury goods.


• KPI & target driven


• Ability to deliver training and development


• Excels in handling management situations


• Able to commit to a role in Telford and able to work away in different locations when required

The client can offer a salary of £31,000 per annum, please note again, the role will require someone with a full UK driving license and access to their own vehicle. Some other additional benefits and aspects to note are:

• x40 hour working week


• x6 weeks holiday allowance


• Monthly & annual commission potential


• Training & development


• Numerous claimable expenses including mileage, hotels and food


• Many others

If interested we would love you to apply and begin speaking with us further about the role.

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