Store Manager

About Us

Futon Company is a well\-known high street brand specialising in innovative, space\-saving furniture, inspiring textiles, and stylish accessories. Almost everything we sell is designed in\-house or by designers we know, and all our futon mattresses are handcrafted in our London workshop. As experts in small\-space living, we have 23 stores across the UK, along with a thriving online business.

We are looking for an exceptional full\-time Store Manager to provide excellent customer service in our soon to open BRAND NEW store in Reading!

Role and Responsibilities

• Be highly sales\-driven and commercially aware, consistently seeking opportunities to increase revenue and improve store performance.


• Lead a customer\-focused team to maximise sales, exceed targets, and deliver outstanding service.


• Be a hands\-on leader, working alongside the team to inspire and motivate, leading by example in all aspects of store operations.


• Manage stock effectively, ensuring the right products are available at the right time, and commercially merchandised.


• Use sales data and insights to drive commercial success and optimise store performance.


• Ensure the customer experience is seamless, keeping them at the heart of all store operations.


• Handle customer complaints efficiently and professionally to maintain high service standards.


• Recruit and develop a high\-performing team, coaching and training them to excel in sales and service.


• Maintain a positive, can\-do mindset, ensuring the store runs smoothly and efficiently, even in challenging situations.


• Ensure all policies, promotions, and procedures are carried out accurately and on time.


• Maintain high visual merchandising standards, working closely with the Visual Merchandising team.


• Work a varied schedule, including weekends.

• Excellent communication skills, with the ability to build relationships with customers and colleagues across the business.


• 2\-4 years of management and sales experience in a customer service\-driven role.


• Proven track record of achieving sales targets and driving business performance.


• Strong leadership skills, with the ability to inspire and develop a team.


• A hands\-on approach, with a willingness to get involved in all aspects of store life.


• A proactive, solutions\-focused mindset, always looking for ways to improve and solve problems.


• Strong organisational and planning abilities to ensure smooth store operations.


• Keen commercial awareness, with the ability to analyse sales trends and respond effectively.


• Experience in stock management, ensuring optimal levels and reducing shrinkage.


• Strong visual merchandising skills, with an eye for creating an engaging store environment.


• IT competency to manage systems and reporting effectively.

• Competitive salary and great benefits.


• Commission on personal sales.


• Excellent staff discount (after qualifying period).


• Pension scheme.


• 28 days holiday per year (inclusive of bank holidays), rising to 33 days after 5 years of service.

Benefits:

• Store discount

• Management: 2 years (required)

This listing is from indeed. View original listing ↗