Staff Residential Property (SRP) Assistant (m/f/d)
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Staff Residential Property (SRP) Assistant (m/f/d)
About the Role
As our SRP Assistant, you'll be the go\-to person for delivering top\-notch residential property services. You'll own the complete property cycle—from finding the perfect rental to coordinating smooth move\-ins and move\-outs. Think of yourself as the connector between client staff, landlords, and our FM team, making sure everything runs like clockwork.
You'll juggle planning, coordinating, and executing property works while managing all staff relocations. Working with JLL teams and subcontractors, you'll ensure every property meets high standards and all the necessary requirements. This role is perfect for someone who thrives on variety, loves problem\-solving, and genuinely enjoys making people's lives easier.
What You'll Do
Property \& Move Management
Get properties move\-in ready and meet those all\-important deadlines
Master the details—leases, invoices, H\&S documents, you name it
Keep finance, lease admin, and tech teams in the loop so systems stay updated and payments flow smoothly
Create thorough inventories with photos and documentation
Orchestrate seamless move\-ins and move\-outs with minimal stress for everyone involved
Relationships \& Communication
Be the friendly face and main contact for residents in your properties
Build great relationships with landlords, agencies, and occupants
Handle day\-to\-day liaison and know when to escalate to your manager
Keep everyone informed, happy, and supported throughout their journey
Coordination \& Quality Control
Schedule and oversee subcontractor work and internal team activities
Plan appointments that work for everyone
Monitor works to hit KPIs and SLAs consistently
Handle claims and insurance matters efficiently
Balance health and safety requirements with getting things done right
Safety \& Compliance
Champion safe working practices across all activities
Stay on top of processes, procedures, and documentation
Help create a culture where safety and continuous improvement go hand in hand
Keep reporting accurate and timely
Collaboration \& Engagement
Partner closely with your SRP Manager, Facilities Manager, and client teams
Join forums and meetings to stay connected on estates and facilities topics
Bring fresh ideas and contribute to making things better
We'd Love to Hear From You If...
You have a degree or equivalent hands\-on experience in property management
You've worked in commercial or residential property and know your way around
You've coordinated maintenance work and managed vendor relationships successfully
You're an excellent communicator who can talk to anyone—from senior execs to suppliers
You're comfortable with Microsoft Office and pick up new systems quickly
You can juggle multiple priorities without breaking a sweat
You make smart decisions and solve problems creatively
You're super organised and keep meticulous records
You Are
Reliable and trustworthy—people can count on you
Discreet and able to handle confidential information professionally
A self\-starter who doesn't need constant direction
Detail\-oriented but also able to see the big picture
Passionate about delivering exceptional service
Someone who builds relationships easily and enjoys working with diverse people
Proactive about planning ahead and setting others up for success
If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.
We’re interested in getting to know you and what you bring to the table!
Help shape JLL
We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.
Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.
Jones Lang LaSalle SE
Your contact:
Stefanie Korte
stefanie.korte@jll.com
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well\-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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