Staff Alliance Manager

Accountabilities

• Manage and oversee a portfolio of strategic alliance partnerships, ensuring retention, growth, and long-term customer satisfaction across key accounts.


• Lead contractual relationship management, including negotiation, execution, and enforcement of license, supply, and partnership agreements.


• Serve as the primary liaison between customers and internal teams such as business development, operations, finance, quality, engineering, and legal.


• Coordinate cross-functional project teams to ensure successful delivery of customer programs, including new product introductions and ongoing operational commitments.


• Monitor account performance, KPIs, forecasts, and demand signals, proactively identifying risks and opportunities for leadership visibility.


• Facilitate regular customer engagement activities, including business reviews, strategic alignment discussions, and performance updates.


• Ensure compliance with contractual obligations while supporting revenue protection and business continuity across managed accounts.


• Contribute to the development and optimization of alliance management processes, tools, and best practices to improve scalability and efficiency.


• Support onboarding of new customers transitioning into alliance management and ensure seamless integration into existing processes.


• Where applicable, mentor junior team members and support capability development across the alliance management function.

Requirements

• Bachelor’s degree in Business, Engineering, Life Sciences, or a related discipline; advanced degrees are considered a plus.


• 7+ years of experience in alliance management, key account management, program management, or similar customer-facing roles within life sciences, biotech, diagnostics, or manufacturing environments.


• Strong experience working in cross-functional environments spanning commercial, operational, technical, and regulatory teams.


• Proven ability to manage complex customer relationships and negotiate or oversee contractual agreements.


• Familiarity with manufacturing or production environments, ideally within biopharma, chemical, or regulated industries.


• Experience with New Product Introduction (NPI) processes and lifecycle program management.


• Working knowledge of ERP/MRP systems (e.g., NetSuite) and proficiency with Microsoft Office tools; MS Project experience is a plus.


• Understanding of quality and regulatory frameworks such as ISO standards or GMP-related environments is an advantage.


• Strong organizational, analytical, and stakeholder management skills, with the ability to manage multiple priorities in a high-paced environment.


• Demonstrated leadership, communication, and conflict management skills with a proactive and solution-oriented mindset.


• Ability to travel up to 25% of the time.

Benefits

• Competitive compensation package with long-term incentive opportunities, including equity participation.


• Comprehensive medical coverage with HSA/FSA options depending on eligibility.


• Retirement savings plans and financial security benefits.


• Paid time off, holidays, and flexible leave policies.


• Fertility, family planning, and wellbeing support programs.


• Optional additional benefits including insurance options (e.g., pet insurance in eligible regions).


• Remote-friendly working model with flexibility depending on location.


• Opportunity to work on high-impact programs contributing to life sciences innovation and patient outcomes.


• Exposure to global, cross-functional teams in a highly collaborative environment.


• Career development opportunities within a growing international organization.

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