Sr IT Customer Support Specialist

Honeywell

Honeywell Aerospace products and services are used on virtually every commercial, defense, and space aircraft. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components. Our hardware and software solutions help create more fuel\-efficient aircraft, more direct and on\-time flights and safer skies.

*Safer, More Fuel\-Efficient Flying and Innovations for the Future of Aviation.*

As a Sr Customer Support Spc.\- IT here at Honeywell, you will lead global IT support operations, define strategies for world\-class service, and drive innovation to enhance customer experience. You will report directly to our IT Support Manager and you’ll work out of our Raunheim location on a Hybrid work schedule.

As a Sr Customer Support Spc.\- IT here at Honeywell, you will play a pivotal role in leading and shaping our global IT support operations. As the driving force behind our team of support professionals, you will be responsible for defining and executing strategies to deliver world\-class customer service. Your extensive experience in people management and IT support will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience. This senior\-level role allows you to influence the organization on a broader scale, collaborating with cross\-functional teams to ensure Honeywell's technological infrastructure aligns seamlessly with our commitment to customer satisfaction. At Honeywell, we don't just adapt to change; we drive it.

In this role, you will be a critical partner in our mission to redefine excellence in customer\-centric IT support. Your leadership will drive a team of professionals to exceed customer expectations and bolster our client relationships, resulting in unparalleled satisfaction. Your strategic influence will permeate throughout our global operations, ensuring that technology acts as a seamless enabler, propelling us to new heights of efficiency and customer loyalty. By embracing this pivotal position, you'll be at the forefront of reshaping our commitment to customer\-centric support and setting new industry standards. Your leadership will be the catalyst for a future where every interaction exemplifies Honeywell's unwavering dedication to customer success, and where innovation is driven by customer needs.

Key Responsibilities:

• Provide technical support and troubleshooting for IT issues reported by customers


• Resolve complex technical problems and escalate issues when necessary


• Collaborate with crossfunctional teams to identify root causes of IT issues and implement solutions


• Document and track customer interactions and resolutions in the ticketing system

Ensure timely and effective communication with customers regarding the status of their IT issues

• You Must Have:


• Minimum 5 years of IT Support Experience


• Extensive people management experience

Strong Technical Proficiency

• We Value:


• Bachelor's Degree in IT or Related Field


• Excellent Problem\-Solving Skills


• Customer\-Centric Mindset


• Project Management Skills


• Team Building Skills

Adaptability to Change

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

\#TheFutureIsWhatWeMakeIt

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