Sr. Commercial Trainer

<div class="content-intro"><p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. </span></p>
<p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence. </span></p>
<p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. </span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>About the Role:</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At PitchBook we believe our people are what set us apart, and as a member of the People team your contributions will directly impact the success of our employees and the company.  PitchBook is a values-driven company. Our team embodies these values in everything we do, and we take pride in setting a positive example for our colleagues at all levels.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The People team fosters a culture of collaboration, and we hold ourselves to a high bar to consistently deliver an exceptional employee experience. We create a positive environment where employees are supported and empowered to do their best work. We push ourselves to continuously learn while leveraging diverse skill sets and perspectives to create employee-centric programs that are as impactful as they are fun. If you are driven to do great work and are committed to doing your job with passion, you have found the right team!</span></p>
<p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">This Senior Commercial Training Specialist is part of PitchBook’s global Learning &amp; Development team and is focused on new hire training and ongoing capability development for employees in our Commercial teams. This role is primarily responsible for facilitating high-impact training experiences, with a regional focus across London and APAC (including Singapore). In addition to facilitation, this role plays a critical function in capturing and representing the Voice of the Customer (VoC) within the region. This includes conducting needs assessments, developing and maintaining learner profiles, consulting with leaders on upskilling priorities, and shadowing sales and customer service representatives to surface regional skill gaps and development needs. Insights gathered are synthesized and shared with the broader PB Learning team to ensure training programs remain relevant, effective, and aligned with business priorities. The ideal candidate blends strong facilitation expertise, regional business context, and a consultative mindset to drive learner engagement and measurable performance outcomes.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>Primary Job Responsibilities:</strong></span></p>
<ul>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Facilitate onboarding and ongoing training programs that support both new hires and tenured employees in building foundational knowledge and advancing skills over time</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Deliver engaging, high‑quality training aligned to curriculum standards, learning objectives, and adult learning best practices</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Apply a clear understanding of the learner profile (experience level, tenure, region, and business context) to adapt facilitation approach and instructional emphasis</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Create psychologically safe learning environments that encourage participation, discussion, and practical application</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Adapt facilitation approach to regional, cultural, and audience contexts while maintaining global program standards</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Manage multi‑session or cohort‑based training programs with consistent cadence, applying advanced facilitation techniques to sustain engagement and learning transfer</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Partner with Learning Operations and Program Managers to plan, execute, and adapt training delivery for the Commercial organization on a regular cadence</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Support implementation planning by coordinating timelines, logistics, materials, and delivery requirements for training programs</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Manage and maintain assigned training materials, ensuring content remains accurate, relevant, and aligned to defined learning objectives</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Recommend and contribute to iterative updates to training materials and delivery methods based on learner feedback, facilitation observations, performance signals, and stakeholder input</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Partner with Program Managers and Instructional Designers to implement approved updates and improvements to training content and assets</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Track and report on training program effectiveness using defined indicators such as learner engagement, feedback, completion, and observable learning outcomes</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Contribute insights on facilitator effectiveness based on session observations, learner feedback, and delivery consistency</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Contribute to data collection and reporting processes as part of ongoing program evaluation</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Consult with cross‑functional stakeholders to understand business priorities, learner needs, and contextual factors that inform training design and delivery</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Partner with first‑line managers and local leaders to understand team‑level skill gaps, performance expectations, and regional nuances, using these insights to shape upskilling approaches</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Engage learners and managers through structured and informal feedback mechanisms, including Voice of Customer (VoC) reviews, session debriefs, and post‑training follow‑ups</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Shadow teams and observe workflows to deepen understanding of learner context and real‑world application of skills</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Translate learner, manager, and stakeholder insights into actionable recommendations for training improvement</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Balance multiple stakeholder perspectives while advocating for training approaches grounded in learner needs, data, and adult learning best practices</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Build trusted relationships that support shared ownership of training outcomes and continu

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