Spa Reception Manager

We are currently seeking a Spa Reception Manager to join our wonderful team at The K Spa.

A UNIQUE RESORT \& SPA

The K Club is a truly captivating leisure destination tucked away in lush Irish countryside \- yet on Dublin's doorstep.

Across our 550 acre estate, we offer a tremendous variety of career and training opportunities for those who are looking to become part of team that strives to help one another shine.

This role at The K Spa offers the opportunity to work with two outstanding brand partners: Ground Well\-Being and Natura Bisse. These renowned brands are at the forefront of wellness and luxury skincare.

The K Club is certified as a Great Place to Work by our very own employees. That's because our hardworking team members feel listened to, encouraged and appreciated.

If this sounds like the place where you could begin the next exciting chapter in your career, let's talk.

Here's how you'll bring the K Club's trailblazing vision to life:

• Greet and assist guests, ensuring their satisfaction with spa services and addressing any issues or feedback promptly.


• Work closely with the spa team to deliver a welcoming and rejuvenating experience for clients while driving sales and managing inventory.


• Provide information on spa services, promotions, and packages; assist in personalizing client experiences.


• Handle guest complaints or concerns with professionalism and escalate as needed.


• Conduct team meetings to discuss performance, introduce new products/services, and reinforce service excellence.


• Provide regular feedback to team members and encourage a positive work environment.


• Manage the leisure membership process.


• Promote spa services, products, and membership options to increase client retention and satisfaction.


• Monitor product inventory levels, place orders as needed and assist in retail sales to meet revenue targets.


• Support the Spa Operations Manager in developing and implementing promotional activities, social media, and marketing initiatives.


• Assist with daily financial tasks, including cash handling, processing payments, and reconciling transactions.


• Support the Spa Operations Manager in monitoring budgets, controlling costs, and maximizing profitability.


• Prepare sales and operational reports as requested.

• Available to work a 39 hour week across a 7 day roster, shifts do include weekend and evening work.


• Previous experience in a spa or hospitality setting, with some leadership or supervisory background.


• Strong communication, organisation, problem\-solving, and customer service skills, with knowledge of spa treatments and industry trends.


• Detail\-oriented, approachable, proactive, and supportive, with a strong client\-focused mindset.

• Commission on retail sales in The K Spa


• Monthly service charge payment


• Ongoing investment in your personal development with access to internal and external training programmes


• Fantastic opportunities to progress your career


• Discounted local gym membership


• Monthly recognition programme


• Employee Assistance Programme


• Bike to Work Scheme


• Social events


• Uniform


• Meals while on duty


• Discounts on stays at the resort and on Food \& Beverage for you and your family and friends


• Life Assurance

*Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months.*

*Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.*

*Kind regards,*

*The Human Resources Team*

*The K Club*

This listing is from indeed. View original listing ↗