Solution Architect – Cross Platform Analytics (Assisted Channels)

Solution Architect – Cross Platform Analytics (Assisted Channels)

Remote \| Full\-Time

Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States.

We are looking for a Solution Architect – Cross Platform Analytics to lead the technical evolution of analytics and reporting capabilities within a global Assisted Channels platform.

What You'll Do
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• Define and evolve scalable architectures for reporting, analytics, and omnichannel platforms.


• Establish architecture standards, integration patterns, and security frameworks.


• Lead integrations across Genesys Cloud, Microsoft Dynamics 365, data platforms, and enterprise applications.


• Collaborate with Product, Architecture, and Engineering teams to deliver scalable, business\-aligned solutions.


• Drive technical governance, platform evolution, and architecture best practices.

• Proven experience as a Solution Architect, Enterprise Architect, or Technical Lead.


• Strong background in SaaS platforms, cloud\-native architectures, APIs, event\-driven systems, and analytics ecosystems.


• Experience with AWS and/or Azure, multi\-tenant architectures, security, IAM, and RBAC.


• Knowledge of Genesys Cloud, Dynamics 365, REST APIs, Kafka, Data Lakes, and real\-time analytics.


• Strong stakeholder management, communication, and technical leadership skills.


• Professional English proficiency.

• 100% remote position.


• International and multicultural environment.


• Opportunity to shape large\-scale enterprise and analytics platforms.


• Long\-term career growth and professional development.

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