Solar Sales & Administration Coordinator

Energy Concerns Ltd – Leicester
£30,000–£35,000 basic \+ commission
OTE £40,000–£50,000\+
Full\-time \| Monday–Friday

Customer Relations \| CRM Management \| Administration \| Sales Support \| Solar PV \& Battery Storage

Previous professional experience within the Solar PV / Battery Storage industry is essential for this position.

We are looking for an experienced solar professional to join our in\-house team in a varied position combining administration, customer relations and sales support.

A major part of the position will involve managing our CRM, dealing with new and existing customers, keeping enquiries and projects organised, supporting the administration of installations and ensuring customers are followed through efficiently from their initial enquiry.

However, we also want someone who is commercially minded, confident speaking with customers and comfortable following up quotations and helping convert genuine opportunities into confirmed installations.

You will work closely with the Managing Director and wider operations team and become an important part of the day\-to\-day running and future growth of the business.

The Role

Your responsibilities will include:

• Managing new enquiries through our CRM


• Responding to incoming calls, emails and customer enquiries


• Speaking with customers to understand their Solar PV and Battery Storage requirements


• Qualifying enquiries and booking consultations or home surveys


• Maintaining accurate CRM records, notes, tasks and follow\-ups


• Following up customers who have received quotations


• Supporting the preparation of Solar PV and Battery Storage quotations


• Helping progress warm opportunities into confirmed installations


• Keeping existing customers updated throughout their project


• Dealing with general customer questions and queries


• Collecting electricity bills, photographs and other information required for quotations and projects


• Supporting installation and project administration


• Liaising with installers, surveyors, suppliers and wholesalers


• Coordinating appointments, surveys and installation requirements


• Supporting DNO applications and G98/G99 processes where required


• Supporting MCS, handover and completion documentation


• Following up deposits, outstanding balances and required customer actions


• Maintaining organised customer and project records


• Assisting with supplier and equipment coordination


• Supporting aftercare and existing customer enquiries


• Helping improve office systems and processes as the company grows

Customer Relations

Customer experience is a major part of this position.

You will often be one of the first people a customer speaks with when they contact Energy Concerns, so we are looking for somebody who is confident, professional and personable.

You should be comfortable building relationships with customers, keeping them informed and ensuring they feel looked after throughout their journey with us.

Sales Support

Although this is not a pure sales position, there is a genuine commercial element to the role.

You will be expected to:

• Follow up warm enquiries


• Follow up quotations


• Discuss customer requirements


• Help customers understand their options


• Identify additional opportunities


• Ask customers whether they are ready to proceed


• Help convert opportunities into confirmed business

As your technical knowledge and confidence develop, there will be opportunities to become more involved in quotations, customer consultations and independent sales.

The position therefore includes a commission structure in addition to the basic salary.

Basic salary: £30,000–£35,000 depending on experience

Expected OTE: £40,000–£50,000\+

Strong performers will have the opportunity to increase both their earning potential and level of responsibility as the role develops.

Solar Industry Experience – Essential

We are specifically looking for applicants who have already worked professionally within the Solar PV, Battery Storage or renewable energy industry.

Suitable previous roles may include:

• Solar Administrator


• Solar Sales Administrator


• Solar Customer Service Advisor


• Solar Project Coordinator


• Solar Sales Support


• Solar Operations Coordinator


• Renewable Energy Coordinator


• Solar Designer / Quotation Assistant


• Solar Installation Coordinator


• Solar Sales Consultant

You do not need to have done every aspect of this position previously.

You may currently work in solar administration and want to become more commercially involved, or you may have experience in customer service or sales within solar and enjoy the organisational side of the customer journey.

Desirable Industry Knowledge

Experience with some of the following would be advantageous:

• Solar PV systems


• Battery Storage


• DNO applications


• G98 / G99


• MCS processes


• OpenSolar


• Tesla Powerwall


• Sigenergy


• EV Charging


• CRM systems


• Solar finance


• Installation scheduling

You do not need experience with every manufacturer or system listed above.

Who We're Looking For

We are looking for someone who is:

• Highly organised


• Confident speaking with customers


• Comfortable managing telephone and email enquiries


• Experienced with CRM systems


• Able to manage multiple customers and tasks simultaneously


• Proactive and able to take ownership


• Commercially minded


• Comfortable following up customers


• Professional in written and verbal communication


• Comfortable discussing quotations and pricing


• Able to work closely with engineers, suppliers and management


• Good at identifying problems and helping find solutions


• Interested in developing their solar knowledge further


• Ambitious and interested in progressing as the company grows

We are particularly interested in somebody who enjoys having a varied role rather than working within one narrow area.

Progression

This position has genuine scope to develop as Energy Concerns grows.

Depending on your strengths and interests, you could progress further into areas including:

• Solar sales


• Technical quotations


• Project coordination


• Commercial solar


• Business development


• Operations


• Team leadership

We are looking for somebody who wants to become an important long\-term member of the team and grow alongside the company.

For the right person, this is an opportunity to join the company at an exciting point and have a genuine influence on how the business develops.

Before Applying

Previous professional experience within Solar PV, Battery Storage or the renewable energy industry is essential.

Please only apply if you have relevant industry experience.

As part of your application, please briefly tell us:

• Your previous Solar PV / Battery Storage experience


• Whether your background is mainly administration, customer service, sales, design or project coordination


• Any experience you have with solar quotations


• Any experience with DNO / G98 / G99 / MCS processes


• The solar manufacturers or software you have previously worked with

Job Type: Full\-time
Location: Leicester
Schedule: Monday to Friday
Basic Salary: £30,000–£35,000
Commission: Additional performance\-based commission
Expected OTE: £40,000–£50,000\+

Pay: £30,000\.00\-£50,000\.00 per year

Work Location: Hybrid remote in Leicester LE9 7EZ

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