Snr. Communications Manager

Accountabilities:

• Develop and execute executive communications in partnership with senior leadership, including strategic messaging, leadership updates, talking points, and presentations.


• Support the Chief of Staff to shape clear, high-impact narratives that communicate priorities, progress, and organizational direction.


• Own internal Customer Success communications, including All Hands meetings, newsletters, Slack updates, and organizational announcements.


• Lead employee engagement and internal culture initiatives within Customer Success to strengthen alignment, recognition, and team connectivity.


• Create and manage communication strategies for events, conferences, offsites, and leadership appearances, ensuring consistent and compelling messaging.


• Produce CS organizational updates, internal briefings, and companywide communications that highlight impact, performance, and key wins.


• Partner with Marketing, Product, Enablement, and Revenue teams to coordinate customer-facing communications and ensure alignment across functions.


• Drive internal storytelling that elevates the visibility of Customer Success as a critical revenue and growth engine.

Requirements

• 6–7+ years of experience in corporate communications, internal communications, or executive communications roles.


• Strong background supporting Sales, Customer Success, or other Go-To-Market (GTM) or revenue-focused teams.


• Proven ability to craft executive-level messaging, presentations, and narratives for senior stakeholders.


• Excellent written and verbal communication skills with the ability to simplify complex ideas for diverse audiences.


• Strong understanding of how revenue-generating organizations operate, including cadence, priorities, and stakeholder dynamics.


• Experience managing internal communication channels such as Slack, newsletters, presentations, and town halls.


• Highly organized, detail-oriented, and capable of managing multiple communication streams in a fast-paced environment.


• Bachelor’s degree in Communications, Marketing, Journalism, or a related field is preferred.

• Competitive compensation aligned with experience and market benchmarks (approx. $125,000–$135,000 USD base range equivalent depending on structure).


• Performance-based bonuses and additional incentive programs.


• Fully remote or flexible working arrangements depending on role setup.


• Opportunity to work closely with senior leadership in a global, high-growth organization.


• Exposure to strategic communications across Customer Success, Sales, and broader GTM functions.


• Learning and development opportunities, including certifications and professional growth support.


• Inclusive, collaborative, and modern work environment focused on impact and innovation.

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