SMR Business Development Manager

About us

Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast\-fit – whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say we’ve learnt to expect the unexpected!

That’s what it’s all about for us – being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. It’s what makes our centres a valued part of their local communities.

And we’re just as dedicated to our staff. With Kwik Fit you’ll be given every opportunity to develop your skills using state\-of\-the\-art equipment and working with some of the biggest brands out there.

Sounds good, doesn’t it? That’s why we say, ‘you can’t get better’.

The role

This role is to support Kwik Fit in its wider purpose of keeping our customers safe on the road and providing peace of mind motoring.

Reporting to the Senior SMR Business Development Manager, the SMR Business Development Manager will focus on the growth of SMR \& Tyres through both strategic initiatives and through partnerships including the subscription proposition. The SMR Development Manager will support the onboarding of new accounts within the Club proposition, as well as supporting the national sales team in prospecting new routes to market though B2B\-C for the subscription model and overall SMR growth across all channels.

This is a field\-based role to include frequent weekly regional and national travel, including overnight stays as required by the business. The basic salary range is displayed is based upon relevant skills and experience. Performance related bonus (OTE) is in addition to this range plus an excellent benefits package.

Key accountabilities

• Function as an escalation point for all operational SMR queries; working closely with contacts across operations, the fleet portfolio and the Strategic Account Managers to resolve queries and provide solutions.


• Support the implementation of Kwik Fit extended; adding value through sharing technical expertise and knowledge of both Kwik Fit and the third\-party network.


• Provide support and lead in prospecting new and existing B2B and B2B\-C opportunities


• Support development of subscriptions services, leading improvement and evolution, adapting to markets ensuring the product is fit for purpose


• Assist the SMR business development team to launch new initiatives and co\-ordinate pilot projects with operational teams.


• Support Kwik Fit centres, Fleet Senior Maintenance Manager and Duart House team with managing escalations and queries from Fleet customers, Centres and Operations where required.


• Adhere to Kwik Fit company standards, practices, and standards of customer excellence always, aligning activities with Kwik Fit’s purpose of keeping our customers safe on the road.


• Assist the Head of SMR Development and Duart House management team with new initiatives and tactical SMR projects, using your knowledge and experience of the industry to contribute to project success.


• Take on additional responsibilities and ad\-hoc project work to contribute to the development of the wider SMR proposition.


• Commit to and take ownership of self\-development through training sessions/programs.

• Takes accountability for their own performance and actions, demonstrating an “above the line” attitude in all that they do.


• Experience of using Microsoft office, including MS Teams, MS Excel, and MS Word along with other computer literacies.


• An ability to share knowledge and “coach” others to improve the performance of the wider business.


• Excellent communication skills both verbal and written with the ability to communicate with clarity, consistency, and confidence.


• Demonstrates an ability to clearly communicate ideas and concepts verbally to groups of mixed ability.


• Methodical, orderly, and systematic approach to work


• Highly organised with the ability to work calmly under pressure and manage multiple demands whilst maintaining quality, accuracy, and attention to detail.


• Has a sensitive and diplomatic manner when managing and interacting with clients/stakeholders.


• Organises, plans, takes responsibility and completes workload effectively.


• Demonstrates a positive, professional, and tactful approach.


• Adhere to and comply with regulations and procedures.


• Persuasive and self\-assured in dealing with customers.


• Possess a positive, resilient, initiative\-taking attitude.


• Continually demonstrates high standards of conduct and performance, integrity and confidentiality.


• Ability to work well as part of a team and build effective relationships with others.


• Full UK Drivers Licence Cat B (Mandatory)

• Performance related bonus and company car, plus private healthcare


• 33 days annual leave including bank holidays, increasing with service


• Exclusive discounts at major retailers, restaurants, holidays and much more


• Generous staff discounts for you and your family


• Award\-winning training and development, with fantastic career prospects


• Wide range of wellbeing support for you and your family

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