Site Support Manager

Job Introduction

Pinnacle Group is looking to recruit a Site Support Managerto manage the on\-site operations for Security, Cleaning and Maintenance teams provided by us to our client. You will be joining our Workplace Team at our client’s prestigious retail site based in Sale.

Pinnacle Workplace delivers tailored facilities management solutions across cleaning, security, catering and specialist industrial services. With nearly 600 colleagues nationwide, the team supports clients in manufacturing, retail, education and office environments.

You will be responsible for managing the onsite operations for all 3 disciplines including Security, Cleaning and Maintenance teams to our client in an efficient, well\-organised, and innovative manner, whilst maintaining accurate, and up\-to\-date records of business activity, ensuring tight financial controls and SLA’s are met. This also includes people management and the associated areas and will be the first point of contact concerning all client queries.

The hours for this position will be on a two week rota basis and will be as follows –

Week One

Mondays – 10:30am to 6:30pm

Tuesdays – 12:30pm to 8:30pm

Wednesdays – 10:30am to 6:30pm

Thursdays – 11:30am to 7:30pm

Fridays – 1:00pm to 9:00pm

Week Two

Mondays – 10:30am to 6:30pm

Tuesdays – 12:30pm to 8:30pm

Wednesdays – 10:30am to 6:30pm

Saturdays – 9:00am to 5:00pm

Sundays – 9:00am to 5:00pm

Who We Are

Pinnacle Group is a market\-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place\-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people\-first organisation with a values\-driven culture that has stood the test of time \-reflected in the way we care for both our employees and our customers.

Who We’re Looking For

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key Responsibilities:

• The management and control of the soft service operation to the agreed specification and the agreed performance, qualitative and financial targets.


• To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the business.


• Produce weekly/monthly/quarterly as required and provide clear information upon request to the site manager concerning site\-specific information and hold overall responsibility for time and attendance management, payroll and HR processes for the site teams.


• To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.


• Oversee and ensure robust, successful on\-site inductions and training and associated training records are maintained, ensuring service levels and standards are always met.


• Support the client with day\-to\-day admin tasks, tenant liaison, supporting with visitors and contractors in the clients' absence.

• Valid SIA Badge Front Line licence Advantage


• CCTV licence Advantage


• Experience in Facilities Management within Cleaning, Security \& Maintenance departments advantage – Especially Retail Security.


• Effective and decisive organisational skills and the ability to develop operational teams focused on service delivery.


• Understanding of H\&S, Environment and QA procedures.


• Must be able to work every other weekend.

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Flexible Working Arrangements


• Employee Assistance Programme


• Personal Development Plans

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