Shop Manager

Shop Manager
Location: Cheltenham Bookshop
Salary: £26,437 per annum
Hours: 35 per week (Shop opens 7 days per week)
Contract: Permanent

Are you ready to turn a love of books into a thriving retail experience?

Step into a role where your passion for books meets the opportunity to lead, inspire, and create a truly memorable customer experience. As our Shop Manager, you’ll be at the heart of a welcoming, vibrant bookshop. This is more than retail; it’s about building a community of readers, championing stories, and shaping a shop that people love to return to time and time again.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful.” \- Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.


• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.


• Designing the perfect layout and environment that helps connect your customers to our cause.


• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.


• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.


• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.


• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.


• To know your way around a PC and have proven IT skills experience


• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

Interested? The closing date for applications is 23\.59 on Sunday 7th June 2026. Interviews are expected to take place on 17th June.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.


• Holidays: 36 days annual leave (including bank holidays) \+ option to buy 5 extra days.


• Pension scheme: Up to 6% contributory pension.


• Learning \& Development: A range of career \& learning opportunities.


• Discounts: Blue Light Discount Card, Tickets For Good \& employee benefits platform..


• Wellbeing Support: Peer Supporters, CiC (EAP) \& Headspace App.


• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK\-based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders

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