Shift Lead - Food - Salisbury
Team
In Store
Store
Salisbury
Location
Salisbury, Wiltshire
Contract type
Permanent
Position type
Full Time
Salary
£14\.47 p/h
Closing date: 4th June 2026
Retail Quiz
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Find out if you fit the role.
Take Your Marks
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Could you make an impact at M\&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.
Let's get started
- Intro
- About the role
- Meet the Team
- Our Support
- Benefits
- Colleague Networks
- How to Apply
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Everyone is welcome at M\&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M\&S, that individuality has the potential to make waves.
About the role
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This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
Work Pattern
Mix of early, core and late shifts (to be discussed at interview).
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
- Allocate resource effectively to deliver a quick payment experience
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
- Coordinate the team to deliver a clean, safe and well\-presented store
- Play their part in creating a great team atmosphere that is inclusive of everyone
- Role model great Customer Service
- Role model the M\&S behaviours and Colleague Expectations across the store
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
- Support nearby stores if operationally required
- Responsible for being a key holder and answering call outs as required
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
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Our Support
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Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part\-time working, a 4\-day compressed week, or to job share if it’s in the best interests of everyone.
Benefits
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Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
- Wellbeing hub
- ### Wellbeing hub
- Giving back
- ### Giving back
- Pay
- ### Pay
- Colleague discount
- ### Colleague discount
Please note only contracts of more than 12 weeks are eligible for this benefit.
- Time off
- ### Time off
- Life assurance
- ### Life assurance
- Workplace savings
- ### Workplace savings
- My Choices
- ### My Choices
- Cycle to work
- ### Cycle to work
- Smart tech
- ### Smart tech
- Family friendly policy
- ### Family friendly policy
- Wellbeing hub
- Giving back
- Pay
- Colleague discount
- Time off
- Life assurance
- Workplace savings
- My Choices
- Cycle to work
- Smart tech
- Family friendly policy
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We want you to feel supported, no matter what.
Gender Equality Network
Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family \& Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
LGBTQ\+ Network
Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Gender Equality Network
Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family \& Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
LGBTQ\+ Network
Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Gender Equality Network
Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family \& Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
LGBTQ\+ Network
Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
End of slider Colleague Networks carousel
How to Apply
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Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invi
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