ServiceNow L3 developer

ServiceNow L3 developer

FOX IT is a Portuguese IT consulting company, ranked for the fifth consecutive year among Portugal’s top 5% SMEs and, for the first time, in the sector’s national Top 10\. We promote a fairer IT market for clients and consultants. Our Happy at Work certification reinforces our commitment to people.

We’re seeking for a ServiceNow L3 developer to join an innovative and International project.

Project: We are looking for a ServiceNow L3 developer, Technical Analyst, Release Coordinator who has between 3\-7 years of experience with ServiceNow development, platform architecture, in a multi\-module environment.

Requirements:

• 3 \- 7 years' experience as Tooling Engineer or in a similar role


• Should be a problem solver with excellent communication skills \- Hands on experience in system integrations and process automations (Workflow Data Fabric)


• Strong experience in Web Service Integration using REST and SOAP


• Strong experience in Directory Service Integration (Active Directory, AzureAD, LDAP, etc.)


• Strong experience in PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, SQL, etc.


• Strong experience with ITSM/ITOM required.


• Exposure to other modules like HRSD, CSM are good to have.


• Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, AKS, etc.


• Experience using software development tools / IDEs


• Experience using code repositories


• Good understanding of ITIL framework


• Good reporting skills

• Drive automation efforts targeting application support activities, deployments, health checks, monitoring and alerting activities, etc.


• Support automation, orchestration and integration initiatives based on ServiceNow


• Develop enhancements in coordination with offshore managed service team. It includes (but not limited to) creating requests, update forms, customize portal, customize process workflow


• Collaborate with Application Users/Operations Teams to understand requirements, use cases and transform them Self Service options


• Investigate and rollout ServiceNow feature: ATF, virtual agents, …


• Support ServiceNow upgrade


• Coordinate release of enhancements: make sure release is developed and test on time, with good quality


• Ability to create custom support tools aimed at automating production processes


• Generate metrics, reports, etc.


• Provides documentation for maintaining/repairing automation scripts

• Collaborative \& firm interaction capacity with Partners (Offshore, nearshore, onsite), IS internal teams (Infrastructure \& Business Solutions) and Business teams.


• Self\-driven


• Documentation ServiceNow Developer Certification


• Preferred Language: English Fluent, French (nice to have)

Regime: Hybrid (2 days onsite) in Lisbon.

What we offer:

• 26 days of vacation


• health insurance


• 50€ as a birthday bonus


• Training


• Opportunity to develop your career

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