ServiceNow Developer

Job Description: ServiceNow Developer (Associate Level)Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.
The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.
Key ResponsibilitiesServiceNow Development & Delivery • Analyse business requirements and translate them into scalable ServiceNow solutions

• Configure and customise ServiceNow applications in line with best practices


• Develop Proof of Concepts (POCs) to validate solutions prior to deployment


• Implement new modules, platform enhancements, and architectural changes


• Design and build integrations with third-party systems where required

Process Optimisation & Automation • Identify opportunities to streamline and automate workflows

• Deliver solutions that improve operational efficiency and user experience


• Support innovation using ServiceNow capabilities, including Now Assist features

Quality & Standards • Collaborate closely with QA teams to ensure robust, high-quality deliverables

• Follow ServiceNow coding standards, design principles, and community guidelines


• Ensure solutions are scalable, secure, and aligned with long-term platform strategy

Stakeholder Collaboration • Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements

• Engage with technical and non-technical stakeholders to gather and refine requirements


• Communicate effectively across teams to ensure alignment and successful delivery

Reporting & Insights • Develop dashboards and reporting capabilities within ServiceNow

• Provide insights to support operational decision-making and performance tracking

Required Skills & ExperienceEssential • Proven experience working with the ServiceNow platform (development, configuration, and customisation)

• Strong understanding of ServiceNow capabilities and architecture


• Experience with: • IT Service Management (ITSM)


• Customer Service Management (CSM)


• Exposure to Now Assist (AI-driven capabilities) within ServiceNow


• Experience delivering solutions in UK public sector or regulated environments


• Solid understanding of Agile methodologies and delivery frameworks


• Strong communication and stakeholder management skills

Desirable Skills • Experience with ServiceNow integrations and advanced platform features

• Broader module exposure beyond ITSM/CSM


• Agile certifications or formal training (e.g. Scrum)

Qualifications & Certifications • Relevant ServiceNow certifications such as: • Certified System Administrator (CSA)

• Certified Application Developer (CAD)


• CIS-ITSM / CIS-CSM (preferred)


• Additional certifications are advantageous

Location & Travel • Hybrid working model

• Travel to client offices in London, Leeds, and Exeter as required • Quarterly PI planning sessions


• Occasional in-person workshops


• Some overnight stays may be required


• Travel and expenses are not billable

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