Service Technician

Service and MOT Technician

Role & Purpose

The Service and MOT Technician is a key member of the Aftersales Team, reporting directly to the Service Manager. The role involves carrying out a range of workshop activities in a safe, efficient, and professional manner. The primary objective is to meet customer requirements while maximising workshop productivity and utilisation.

Salary & Benefits

• Basic salary ranging from £32,000 to £37,000 per annum, dependent on experience.


• Potential earnings of up to £55,000 through bonus schemes and KPI performance incentives.

• Carry out vehicle servicing, repairs, and MOT preparation in line with manufacturer technical standards.


• Conduct MOT testing where qualified (MOT Tester qualification not essential).


• Work in accordance with brand and dealership processes and procedures.


• Liaise directly with customers when required to deliver a high level of service.


• Support and mentor less experienced colleagues within the workshop.


• Attend regular training to maintain and develop technical knowledge and skills.


• Work as a full and active member of both the workshop and wider dealership teams.


• Maintain a clean, safe working environment, ensuring unsafe working practices are avoided.


• Wear and use protective clothing and equipment provided by the Company as required.


• Handle waste products and hazardous materials in line with company policies and COSHH regulations.


• Technicians may occasionally be required to undertake additional reasonable duties appropriate to their skills and experience.

• Monday to Friday working pattern.


• One in three Saturdays required, paid at an overtime rate.

• Ability to plan and organise workload effectively to meet agreed deadlines.


• Able to quickly assimilate information and provide considered responses.


• Strong work ethic with adaptability to change.


• High attention to detail with a focus on quality and accuracy.


• Ability to work under pressure to meet business demands.


• Responds positively to organisational and market changes.

Essential:

• Fluent written and spoken English.


• PC literate, including Microsoft applications and web-based systems.


• Full, clean UK driving licence.

• Proven record of high individual performance.


• Previous vehicle knowledge with demonstrated technical skills.


• Relevant City & Guilds, BTEC, or NVQ qualifications.


• Experience within a franchised dealership environment.


• Strong fault diagnosis skills.


• MOT Tester qualification (advantageous but not essential).


• Commitment to delivering first-class customer service.

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