Service Technician
At LuxScan Technologies, we value a noble and essential natural resource for the survival of the planet: Wood.
We are world\-wide leader in the design, manufacturing and installation of industrial scanners for automation in the timber industry.
Our company, based in Luxembourg, is part of the WEINIG group. WEINIG is a German group, producing machines and production lines for solid wood and panels production. We benefit of the flexibility of a 50 employees company but with robustness of a wide international group behind us.
Supervised by a Service Manager, you will be in charge of handling the installations of our machines at our customers’ factories... As we have a rotation system inside the Service team, there are ‘inhouse’ tasks as well that are part of the daily operation.
Your responsibilities will include :
\- Preparation of new machines for a Factory Acceptance by the customer before shipping
\- Installation of the machines at the customers factory, mainly in Europe and occasionally outside Europe
\- Training of customers on their new machine
\- Service for existing machines
\- Technical assistance and support for incoming queries related to computer systems, software, and hardware (vision systems)
\- Identification, research, and resolving technical issues for end users
Suggesting improvements for an increased reliability.
Your Profile
\- You have a degree in automation, electronics, electrical or computer sciences (minimum Bachelor degree)
\- You are open minded and ready to work in a multicultural environment;
\- Your strong team spirit is crucial for collaborating on daily tasks with your future colleagues in an open workspace.
\- You are also capable of working autonomously
\- You have excellent communication (oral and written) skills in English (German is a plus).
\- You have proven analytical and problem\-solving abilities even under high pressure situations
It would be even more perfect if:
\- You have electrical skills or a diploma, which is a strong asset
\- You have at least 2\-3 years' experience in a similar position is considered an asset.
\- You are proactive, flexible and multi\-task.
\- You have experiences in vision systems
\- You are able to manage incident follow\-ups and prioritize tasks effectively.
Work Location: In person
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