Service Team Leader

About the Role At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader.

This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry.

This role is 42.5 hours per week and attracts an OTE of £45,000.

Job Opportunity Key responsibilities:

• Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.


• Seeing customers to support and help the efficiency of the front desk.


• Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.


• Achieve both the business and manufacturer KPIs for performance leading.


• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.


• Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.


• Manage the collection and delivery diary including allocating jobs to drivers.


• Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.


• Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.


• Identify and drive a performance that exceeds market competition and best practice in the industry.

Essential Skills Essential Skills:

• At least 5 years of experience of working as a Service Advisor in a franchised dealership


• Experience as a Team Leader or Deputy Service Manager


• Experience of and confidence in resolving customer feedback in a timely manner


• Knowledge of Microsoft Office, Excel and Kerridge


• Familiarity of warranty procedures would be advantageous

Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role.

Benefits • Bonus scheme

• Private Medical Insurance


• Health cash plan - Claim back medical costs


• Rewards platform - Gym & high street discounts


• 25 Days Holiday (plus Bank Holidays)


• Contributory Pension Scheme


• Regular Pay Reviews


• Life Assurance


• Servicing, Parts and Accessories Discounts


• Employee Assistance Programme


• Staff Referral Scheme


• Learning and Development


• Enhanced Family Leave


• Volunteering Opportunities


• Onsite Parking

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