Service Readiness Analyst

Details
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Reference number

461997

Salary

£37,682 \- £40,705
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Higher Executive Officer### Contract type

Permanent### Business area

HMRC \- CDIO \- CDPO \- Valuation Office Agency### Type of role

Information Technology### Working pattern

Flexible working, Full\-time, Job share, Part\-time### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Bristol, Edinburgh, Salford \- Trinity Bridge House, Telford, WorthingAbout the job
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Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency (VOA). We have recently integrated into HMRC. As we continue the transition to our updated HMRC branding, you may still see some VOA logos or references in our advertisements for a temporary period.

HMRC Valuation Office are the public sector's property valuation experts and advisers with a vision to be a world\-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

Job description

The Service Readiness Analyst is responsible for planning, implementing and coordinating the safe delivery and release of IT and digital products into live service. The role ensures that services transition effectively through development, test and production environments, meeting agreed quality, security and operational standards.

Working closely with project teams, suppliers, external partners and business users, the postholder will coordinate release and deployment activities, manage readiness checkpoints, and support stable go live and early life support.### Person specification

The postholder will:

• Maintain and actively manage the release schedule and release calendar, ensuring visibility of planned deliverables.


• Plan, coordinate and communicate release activities, commitments and changes to stakeholders.


• Conduct Release Readiness Reviews, Milestone Reviews and Business Go / No Go assessments.


• Ensure that all training, knowledge transfer and operational readiness activities required for release are completed.


• Plan and communicate Early Life Support approaches, ensuring stakeholders understand post deployment responsibilities and monitoring live performance to confirm that rollback is not required.


• Lead and coordinate go live activities, including the execution of deployment plans and checklists.


• Participate in Change Advisory Board (CAB) meetings to confirm release scope, risks and mitigations.


• Influence and support the implementation of ITIL aligned Transition, Release and Configuration Management policies and standards.


• Provide guidance and advice on release and service transition practices across teams.

Essential Criteria

You must demonstrate experience in:

• Experience of working across the software delivery lifecycle, including development, testing and live service.


• Proven ability to plan, coordinate and manage multiple activities to deadlines and agreed standards.


• Strong stakeholder engagement skills, with the ability to communicate clearly and influence others.


• Ability to work collaboratively across multidisciplinary teams and with external suppliers.


• Organised, proactive and able to manage competing priorities.


• Holds ITIL V4 foundation qualification.

Desirable Criteria

• Experience of coordinating change, release or service transition activities.


• Experience supporting live service deployments in a complex IT environment.

Transitional Sites

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long\-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Telford Plaza, Telford \- moving to Parkside Court, Telford


• Trinity Bridge House, Manchester \- moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage

Benefits
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Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension \- We make contributions to our colleagues’ Alpha pension equal to at least 28\.97% of their salary.


• Family friendly policies.


• Personal support.


• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

How to Apply

As part of the application process, you will be asked to provide the following:

• A name\-blind CV including your job history and previous experiences. Please include your past experience, relevant skills and ITIL V4 foundation qualification.


• A 750\-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy\-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday\-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re\-open my application – \[insert vacancy ref] \& vacancy closing date \[insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

HMRC is an office\-based organisation, and colleagues are expected to spend 60% of their working time in the

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