Service Planner

My market leading client located in Westbrook, Warrington, are currently looking to recruit on a temporary basis for 9-12 months a highly motivated Service Planner. Potentially the role will lead to a permanent position for the successful candidate

Hours: 08:30 - 16:30 or 09:00 – 17:00 Monday - Friday (37.5 hours per week)

Pay: £16.41 per hour - Salary £32,000

Hybrid: Once fully trained 3 days per week from home and 2 days in the office.

The Planner will be working as part of a team and will be responsible for facilitating all internal tasks required to enable engineers to provide a world class service. Acting as an ambassador to our customers with a focus on their complete satisfaction. Planning all activities for customers, using time management skills to prioritise and ensure accurate completion of all works.

Responsibilities

• Despatching engineers for routine maintenance visits, field quotes, call outs and warranty works.


• Validation of contracts and their data accuracy


• General queries, emails, liaising with suppliers, customer complaints.


• Liaising with colleagues and stakeholders within Schneider, including monthly calls with Support Operational Managers and order processing team


• Work with your allocated Support Operational to achieve all targets in relation to sales, orders, customer satisfaction and resource utilisation


• Maintaining records in detail to enable an accurate account of contract history


• Effectively communicate with customers, internal and external stakeholders in a timely manner and adhere to customer specific requirements, updating customer portals, scheduling visits, uploading reports


• To support Engineers timesheets in accordance with the despatch console

Person Specification

• Account Coordination experience


• Computer literate (Microsoft packages) and salesforce


• Good verbal telephone manner and written communication skills


• Ability to multi-task and prioritise workloads to achieve KPI’s


• Ability to work under pressure in a demanding environment


• Desirable if experienced SAP user

If you are looking for an exciting and challenging opportunity to work in a dynamic and growing company, then please apply online immediately.

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