Service Key Account Manager

Job ID
59909
Category
Marketing \& Sales
Location
Madrid, Spain
Work Type
Hybrid

Participate in a structured development program designed to build a long\-term career within Ford. This program provides exposure across key business areas such as Marketing, Sales, and Service, enabling you to develop strong business acumen, strategic thinking, and leadership capabilities.

You will be encouraged to take ownership, contribute to meaningful business topics, and continuously grow through experience, feedback, and learning. The program is designed to unlock your potential and prepare you for future roles with increasing responsibility and leadership scope within the organization.

As a starting point in this journey, you will join as a Service Key Account Manager (KAM). In this role, you will engage with fleet customers and internal stakeholders, contributing to customer satisfaction, service loyalty, and long\-term business success, while building a strong foundation in commercial and customer\-facing capabilities.

In your initial role as Service Key Account Manager, you will:

• Act as a key interface for fleet customers on service\-related topics, contributing to a strong and consistent customer experience


• Support the development of long\-term customer relationships in collaboration with internal stakeholders (e.g. Sales, dealers, CRC)


• Contribute to identifying opportunities to enhance customer value, service performance, and business growth


• Collaborate cross\-functionally to address customer needs, resolve issues, and improve overall service delivery


• Gain exposure to account management, customer communication, and commercial decision\-making processes


• Use the role as a learning platform to build capabilities that will support your long\-term development within Ford

We are looking for individuals with a strong potential and motivation to grow, who demonstrate the following:

• Growth mindset \& long\-term motivation: Strong ambition to build a career and continuously develop within an international organization


• Collaboration \& teamwork: Ability to work effectively across functions and build strong relationships


• Customer orientation: Interest in understanding customer needs and contributing to value\-driven solutions


• Proactivity \& ownership: Initiative to take responsibility, drive topics forward, and challenge the status quo


• Adaptability \& learning agility: Comfort in dynamic environments and openness to feedback and continuous learning


• Communication skills: Ability to communicate clearly and confidently with different stakeholders

Preferred background:

• Degree in Business, Engineering, Marketing, or related fields


• First relevant experience (e.g. internships or initial professional experience) in a commercial, customer\-facing, or analytical role


• Strong English skills (C1\); additional languages are a plus


• Digital affinity and willingness to work with new tools and systems

*The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability*

*This position is based in Madrid, and it is expected the successful candidate will be able to attend the office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.*

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