Service Engineer (Slough)

Engineering Doors.

Opening Futures.

The Market Leader in Special Purpose Door Systems

At Clark Door, we believe that great work

deserves great rewards. That’s why we’ve

designed a benefits package that supports

your well\-being, growth, and happiness;

both inside and outside of work.

Why Work With Us?

Career Development – Grow with us through structured

training, development pathways, and clear career progression

opportunities.

Generous Annual Leave – Enjoy 33 days of annual leave,

inclusive of bank holidays, to rest and recharge.

Birthday Off – Celebrate your special day with an extra day

off, no annual leave required.

Loyalty Reward Scheme – Earn an additional day of annual

leave after 3 and 5 years of continuous service, recognising your

dedication.

Life Assurance – Peace of mind with life cover at 4x your basic

salary.

Holiday Flexibility – Access our holiday purchase scheme to tailor

your leave to your lifestyle.

Financial Benefits – Company pension contributions and

employee discounts to support your financial wellbeing.

Family\-Friendly Policies – Enhanced maternity and paternity leave designed to support

you through life’s big moments.

Health \& Wellbeing – Stay active with our cycle\-to\-work scheme and benefit from

additional store discounts.

Sick Pay Support – Company\-funded sick pay provides security when you need it most.

Be Kind Day \- two working day’s paid leave per year to undertake volunteer work with a

registered charity.

www.clarkdoor.com/careers

SERVICE ENGINEER ELECTRICAL

Responsible To: Service Manager

Location: Slough, Berkshire

Salary: Rates to be discussed on application

Overall Job Purpose

As a Service Engineer, you will play a key role in the delivery of high\-quality servicing,

fault\-finding, installation, commissioning, and repairs across a variety of industrial

and specialist door systems. You will take technical ownership on site, supervise and

mentor junior team members where required, and work collaboratively to ensure

compliance, safety, and customer satisfaction at every stage of the service process.

Behaviours

As a company, we set high standards of performance and ethical behaviours. The

following corporate behaviours underpin the working environment and assist us in

delivering our vision:

• Working with integrity


• Being commercially astute


• Partnering people and change


• Driven to make a difference


• Accountable for actions


• Courageous leadership


• Environmentally responsible

Key Responsibilities

Health and Safety:

• Brief Risk Assessments and Method Statements (RAMS) to team members.


• Conduct safety audits on fellow engineers to uphold company safety standards.


• Maintain up\-to\-date knowledge of relevant legislation and DHF guidelines; report

non\-compliance concerns to the customer and office.

• Identify and recommend solutions to safety\-related issues.


• Ensure work packs are reviewed, signed off, and followed accurately on site.

Quality Assurance:

Perform quality audits on completed repairs, replacements, and preventative

maintenance works.

• Assist in identifying and resolving quality concerns to ensure a consistent standard

of service delivery.

Technical:

• Support the Service Manager and supervisory team in resolving complex customer

issues.

• Conduct detailed technical surveys, such as assessments for roller shutter mechanism

upgrades or control system enhancements.

• Assist with initial site surveys and technical scoping for new installations.

Customer Activities:

• Coordinate directly with customer representatives while on site, ensuring clarity and

professionalism in all communications.

• Provide timely feedback to the supervisory team regarding job progress or issues

encountered.
Team Collaboration \& Leadership:

• Taking the lead and supervising other engineers on larger jobs.


• Support and mentor apprentices with training and development.


• Support the supervisory and management team to retain existing customers and

assist with winning new customers.

• Assist in emergency cover and call outs.

Other Responsibilities

Health and Safety

The post holder is required to carry out the duties in accordance with the Company’s

Health and Safety policies and procedures.

Diversity

The post holder is required to have due regard to equal opportunities at all times, and to

work in a fair and reasonable manner towards all people, ensuring service standards are

maintained for all staff.

Quality

To support in striving to create a client service culture with total commitment to quality.

Other Duties

The duties and responsibilities in this role profile are not exhaustive. The post holder

may be required to undertake other duties from time to time within the general scope

of the post. Any such duties should not substantially change the general character of

the post. Duties and responsibilities outside the general scope of this grade of post will

be mutually agreed with the post holder.

How To Apply

At Clark Door, we are committed to attracting talented individuals who share our

dedication to quality, innovation, and excellence. To ensure your application is

processed efficiently, please follow the below:

Please include the following documents:

• Your CV – highlighting your skills, experience, and achievements.


• A cover letter – outlining your interest in the role and why you believe you are a

strong fit for Clark Door.

Submit your application to: careers@clarkdoor.com

To help us direct your application correctly, you must include the job title you are

applying for in the subject line of your email. Example: “Application – \[Job Title]”

Person Specification

All criteria detailed below are essential, unless stated as “D” (desirable).

Criteria Competency

Education and Time\-served Electrical apprenticeship or relevant Electrical NVQ

Qualifications and/or BTEC.

• BS7671 18th edition qualification.

Willing to undertake (if not already held):

• IOSH Working Safely


• ECS Card


• Industrial Door Qualification


• Work at Height training (PASMA / IPAF)


• Asbestos Awareness

Experience, In depth knowledge and competence in industrial and specialist

Knowledge and door service industry.

Understanding Minimum 3 years’ experience as a Service Engineer.

• Knowledgeable and confident in dealing with colleagues and

customers to ensure they are following correct procedures

• Good knowledge and understanding of Service customer

relationship database (Job Logic or equivalent).
Skills Good understanding of Electrical principles.

• Ability to follow and adhere to Risk Assessments.


• Ability to read and apply Method Statements.


• Ability to read and understand Electrical drawings.


• Hands\-on approach to progressing work.


• Safe use of hand and power tools.


• Ability to lead, motivate and coach others in the team.


• Ability to supervise accuracy and quality of work.

Personal Qualities Hard\-working and motivated.

and Commitment Team player.

• Meticulous, with an eye for detail.


• Resilient and calm under pressure.


• Professional and customer\-focussed.


• Strong people and communication skills with team members and

customers.

• Committed to continuous improvement initiatives within the

Service department.

Other Factors Willingness to work flexibly as required.

• Driving licence is essential with regular travel to various customer

sites.

• Right to work in the UK

THE MARKET LEADER IN

SPECIAL PURPOSE DOOR SYSTEMS

Head Office \& Factory West Cumbria Office

Unit F Central, Sneckyeat Industrial Estate,

Kingmoor Park, Sneckyeat Road,

Carlisle, Whitehaven,

Cumbria, Cumbria,

CA6 4SD, CA28 8PF,

United Kingdom United Kingdom

(\+44\) 0 1228522321 (\+44\) 0 1228522321

mail@clarkdoor.com mail@clarkdoor.com

New York Office Middle East Office

8th Floor, 501, 5th Floor, Block B,

30 Wall Street, Business Village,

New York, Port Saeed, Deira,

NY, Dubai,

10005 UAE

\+1 (844\) 390 2485 \+971 600 575 264

mail@clarkdoor.com mail@clarkdoor.com

www.clarkdoor.com

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