Service Engineer

Promote the UCC brand by professionally interacting and responding to reactive and service call requests in a timely and thorough manner leaving repaired UCC equipment to a high standard exceeding high street independents and large national brand client expectations working within a wide geographic area.

The Role

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.


• Service equipment to a high standard which will involve twisting, bending and lifting items in potentially demanding back of house areas as well as walking for extended periods to customer sites with tools/parts.


• Ensure all work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.


• Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.


• Comply with all on\-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.


• Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.


• Complete all necessary on\-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.


• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.


• Provide agreed spare parts stocks via handheld unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

• A confident individual with a passion for customer service


• Self\-motivated with a flexible approach to work, location and hours


• Excellent understanding of coffee quality and associated equipment


• Demonstrates strong problem\-solving skills with an electrical mechanical background


• Able to work safely within health and safety rules and requirement


• Able to follow strict policy and processes with a willingness to learn


• Confident with digital technology and business applications


• Clean driving licence and respectful of road traffic regulations

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