Service Desk Engineer

Service Desk Engineer

Location: Northampton
Salary: Up to £32,000
Set-up: Flexible Working
Company: Market-Leading IT Provider

We're working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton.

This is an excellent opportunity for an ambitious IT professional to join a well-established organisation that invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients.

The Role

As a Service Desk Engineer, you'll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. You'll work closely with senior engineers, gaining valuable experience while developing your technical skillset.

The role is primarily office/home-based with occasional visits to client sites when required.

Key Responsibilities

• Providing 1st line technical support via phone, email and remote tools


• Logging, updating and resolving support tickets


• Troubleshooting hardware, software and network issues


• Supporting Microsoft 365 environments


• Managing user accounts and permissions through Active Directory and Azure


• Escalating complex issues to senior engineers where appropriate


• Maintaining excellent customer service standards throughout the support process


• Assisting with IT deployments and client onboarding projects

Skills & Experience

We're interested in candidates who have experience with some or all of the following:

• Previous experience within an IT support or service desk environment


• Microsoft Windows 10/11


• Microsoft 365


• Active Directory


• Azure / Entra ID


• Basic networking knowledge (DNS, DHCP, TCP/IP)


• Strong communication and problem-solving skills


• Full UK driving licence preferred due to occasional client site visits

What's on Offer?

• Salary up to £32,000


• Flexible working arrangements


• Exposure to a wide range of technologies and projects


• Clear progression and development opportunities


• Supportive and collaborative team environment


• Opportunity to work for a market-leading IT provider with an excellent reputation


• Ongoing training and certification support

If you're looking to take the next step in your IT career with a forward-thinking organisation that values its people, we'd love to hear from you.

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