via Reed · 22 September 2026 ·4 days ago

Service Delivery Manager

Reed
Gloucester Full-time GBP 32,000 – 32,000
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Service Manager

  • Annual Salary: £32k

  • Location: Gloucester (Main site) with regular travel to Cheltenham

  • Job Type: Full-time

We are seeking a proactive and dynamic Service Manager to oversee administrative and stock management operations within the NHS, specifically for the Cheltenham and Gloucester sites. This role involves managing both locations, with a primary focus on enhancing service delivery, identifying savings opportunities, and fostering strong relationships with trust clients.

Day-to-day of the role:

  • Oversee the administration and stock management, ensuring efficient operations across different contracts tailored to individual NHS trusts.

  • Manage a team of three, with two staff members in Gloucester and one in Cheltenham, including conducting monthly 1-2-1s, annual appraisals, and monitoring target achievements.

  • Travel regularly between Gloucester and Cheltenham sites to ensure cohesive team management and service delivery.

  • Identify and implement savings opportunities and approve orders to optimise financial efficiency.

  • Develop comprehensive reports, analyse trends, and provide insights on expenditure to support strategic decision-making.

  • Build and maintain robust relationships with clients, working closely with NHS trust representatives and liaising with personnel at various levels to enhance service quality.

Required Skills & Qualifications:
  • Proven experience in management

  • Previous experience within the NHS highly beneficial

  • Strong leadership skills with the ability to motivate and bring out the best in team members.

  • Excellent analytical abilities with proficiency in Excel, including the use of basic formulas, VLOOKUPs, and pivot tables.

  • Exceptional relationship-building skills, confident in leading rather than following.

  • Experience in handling administrative aspects of business operations.

Benefits:
  • Competitive salary package.

  • Standard working hours from 8:00 AM to 4:00 PM or 8:30 AM to 4:30 PM, Monday to Friday.

  • Engaging and supportive work environment.

The market for this type of role

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