Service Delivery Director (Data Centres)
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<p><strong><span data-contrast="auto">Our Company</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">EOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multidomain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, alongside investing in and supporting our partners and employees.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. </span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Position Overview</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">We are seeking an experienced and technically driven Service Delivery Director (Data Centres) to lead global service delivery and operations for a strategic customer environment.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">This role requires a leader with strong expertise in data centre infrastructure, server operations, hardware lifecycle management, and critical environment operations. As the senior operational leader, you will be responsible for delivering exceptional service performance, maintaining the highest safety standards, and building trusted relationships with customer stakeholders.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">You will lead globally distributed technical teams while serving as the executive point of contact for the customer, ensuring operational excellence, continuous improvement, and alignment with business objectives. Success in this role requires a balance of technical credibility, customer engagement, commercial acumen, and people leadership.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Key Responsibilities</span></strong><span data-ccp-props="{}"> </span></p>
<p><em><span data-contrast="auto">Strategic Leadership</span></em><span data-ccp-props="{}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Define and execute the global service delivery strategy for data centre operations in alignment with customer and business objectives.</span><span data-ccp-props="{}"> </span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Serve as a senior point of contact for customer stakeholders, building long-term trusted partnerships.</span><span data-ccp-props="{}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Drive a culture of accountability, operational excellence, safety, and customer focus across all teams.</span><span data-ccp-props="{}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Identify opportunities for service expansion, innovation, and continuous improvement.</span><span data-ccp-props="{}"> </span></li>
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<p><em><span data-contrast="auto">Service Delivery & Technical Operations</span></em><span data-ccp-props="{}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Lead end-to-end delivery of data centre services, including installations, break-fix operations, hardware refreshes, maintenance, migrations, and decommissioning activities.</span><span data-ccp-props="{}"> </span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Ensure the reliability, availability, and performance of critical infrastructure environments.</span><span data-ccp-props="{}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Oversee incident, problem, change, and capacity management processes.</span><span data-ccp-props="{}"> </span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Ensure achievement of all agreed service levels, operational metrics, and customer commitments.</span><span data-ccp-props="{}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Drive operational efficiency through standardisation, automation, and best practice adoption.</span><span data-ccp-props="{}"> </span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Lead major incident response and executive communications during critical service events.</span><span data-ccp-props="{}"> </span></li>
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<p><em><span data-contrast="auto">Customer Engagement</span></em><span data-ccp-props="{}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Act as the executive sponsor for service delivery and operational performance.</span><span data-ccp-props="{}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Lead regular business reviews, service governance meetings, and strategic planning sessions.</span><span data-ccp-props="{}"> </span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Translate technical issues and operational challenges into clear business outcomes and recommendations.</span><span data-ccp-props="{}"> </span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Maintain a highly visible presence with customer stakeholders and champion a customer-first culture throughout the organisation.</span><span data-ccp-props="{}"> </span></li>
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<p><em><span data-contrast="auto">Health, Safety & Compliance</span></em><span data-ccp-props="{}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Champion a safety-first culture across all data centre operations.</span><span data-ccp-props="{}"> </span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Ensure compliance with EOS policies, customer standards, and all applicable regulatory requirements.</span><span data-ccp-props="{}"> </span></li>
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