Service Delivery Account Manager

We are leaders in encouraging and inspiring Children to become Engineers and promoting Engineering as a career path. We’re looking for individuals who want to make a positive impact on the future careers of young people.

This is a relationship\-focused role that sits at the heart of Service Delivery. You’ll manage a portfolio of funding partners, ensuring they receive an exceptional experience and help them to maximise opportunities within our relationship.

Our Goal as a not\-for\-profit Company is to embed engineering into the fabric of every school, ensuring all children have the opportunity to engage with engineering from a young age.

The Role:

· Manage a portfolio of funding partners and act as their primary contact.

· Build, strong\-long term relationships, communicating effectively with industry, public sector and educational stakeholders.

· Understand partner objectives and bring alignment to contract delivery.

· Lead regular review meetings and provide clear updates on programme progress and impact.

· Identify opportunities to strengthen partnerships and support future growth.

· Work alongside Service Delivery Co\-ordinators to onboard and engage schools across funded regions. Leveraging partner relationships and local networks to increase awareness and participation.

· Monitor partner involvement and take proactive action to support success

· Maintain accurate records and produce reports demonstrating programme reach, outcomes and impact upon completion of the programme.

· Provide reports back to the business and support cross\-department needs through your partner relationships

· Keep up to date and accurate records of all contracts, ensuring information is shared quickly and effectively

· Support in\-person the delivery of inspiring programme and awards events, ensuring a positive and impactful experience for pupils, parents, teachers, funding partners and industry attendees

What You’ll Get:

· Salary £35,000 per annum

· Full\-time role at 37\.5 hours per week (8:30am \- 4:30pm, Mon\-Fri)

· 30 minutes lunch break each day

· 29 days holiday per year, including bank holidays

· Increasing holiday allowance

· Working with some of the world’s largest blue\-chip companies as part of their school outreach activities

· Opportunity to travel nationally with the Company

· Opportunities to engage with inspirational people and companies

· Health Cash Plan with tech/retail savings, healthcare cash back and support, gym discounts, and more

· Cycle scheme

· Life insurance at 3 times your salary

· Early finish on the last Friday of the month

· Casual dress

· Professional development opportunities and progression within a growing organisation

We're looking for:

· At least 2 years’\+ experience in a customer\-focused role

· A confident relationship manager who enjoys working with a variety of stakeholders and is motivated by making a positive impact

· Excellent interpersonal skills with the ability to listen and communicate credibly and effectively both verbally and in writing

· Excellent organisational skills managing multiple contracts at the same time

· Confidence in setting and working to effective objectives and timescales

· Good digital skills with Microsoft 365, Excel and Outlook and experience of using a CRM system

· Full, clean driving licence

You do not have to meet 100% of the requirements to apply – we're looking for individuals who share our passion about the aims and aspirations we have and wanting to make a positive impact on the future careers of young people.

If you want to work for a value led business who change lives through STEM \& Engineering engagement, and you think you’re a good fit, then we want to hear from you!

To apply please submit a CV with covering letter.

Pay: £35,000\.00 per year

Benefits:

• Casual dress


• Company pension


• Cycle to work scheme


• Free parking


• Health \& wellbeing programme


• Life insurance


• On\-site parking


• Sick pay

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