Service Coordinator

Service Coordinator | Havant | Permanent

Do you enjoy looking after customers and coordinating services? If so, this role maybe ideal for you!

We're looking for an organised, proactive, and customer-focused Service Coordinator to join a busy Service team.

This is a varied and rewarding role where no two days are the same. You'll be the key point of contact for a portfolio of customers, coordinating service and remedial works, supporting engineers, preparing quotations, and building strong customer relationships.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional customer service, we'd love to hear from you.

The Role:

As a Service Coordinator, you'll play a vital role in ensuring customers receive an outstanding experience from initial enquiry through to the completion of service works.

Your responsibilities will include:

• Managing your own portfolio of customers and acting as their main point of contact.


• Building strong customer relationships through excellent service and proactive communication.


• Scheduling service visits and remedial works, ensuring engineers have all the information they need to complete jobs efficiently.


• Producing accurate quotations for service contracts, renewals, contract uplifts and additional works.


• Identifying opportunities to promote additional products and services where appropriate.


• Preparing RAMS and associated service documentation.


• Ordering parts and raising purchase orders with suppliers.


• Maintaining accurate customer records, service contracts and CRM information.


• Producing daily and weekly reports to support the Service team.


• Assisting with forecasting engineer workloads by monitoring service contracts and upcoming jobs.


• Working closely with colleagues across multiple departments to ensure a seamless customer experience.

We're looking for someone who enjoys building relationships, has excellent organisational skills, and can confidently manage multiple priorities.

You'll ideally have:

• Previous administration and account management experience within a fast-paced environment.


• Excellent customer service and relationship-building skills.


• Strong organisational and time management abilities.


• The ability to prioritise a busy workload and meet deadlines.


• Excellent written and verbal communication skills.


• Good IT skills and experience using CRM systems (or the ability to learn new systems quickly).


• Strong attention to detail and accuracy.


• A positive, proactive approach and genuine passion for helping customers.

What You'll Receive:

• Competitive salary of £26,000 - £28,000 per annum


• 25 days annual leave plus bank holidays increasing with length of service


• Private Pension


• Free parking


• Company social events

This listing is from Reed. View original listing ↗