Service Coordinator
NACOS Valmarine AS
Frist Snarest
Ansettelsesform Fast
Coordinate High\-Impact Maritime Service Operations – Join us as a Service Coordinator!
NACOS Marine delivers advanced navigation, automation, and control systems for vessels worldwide. Our integrated solutions help ship owners and operators improve safety, efficiency, and sustainability at sea. With proven reliability, innovative technology, and dedicated support, we enable smarter maritime operations. Let’s shape the future of maritime technology together.
NACOS Valmarine is our Norwegian branch, working with interesting national and international customers.
Role Overview
We are seeking a Service Coordinator (m/f/d) to join our Field Service organization. In this role, you will manage and coordinate multiple service activities simultaneously, ensuring efficient execution from service request to completion.
You will act as the point of contact between customers, service engineers, vessel agents and internal stakeholders, ensuring high service quality and customer satisfaction. The role requires a proactive and structured individual who can handle a dynamic workload, identify opportunities, and contribute to continuous improvement.
This is a hands\-on coordination role with strong exposure to both customer service and commercial aspects, including identifying upgrade opportunities and supporting sales through close customer interaction.
Key Responsibilities
Manage the full lifecycle of service orders, from order acceptance through execution to invoicing
Coordinate multiple service jobs simultaneously in a cost\-efficient and structured manner
Act as the primary point of contact for customers, internal stakeholders, and external partners
Ensure timely and effective resolution of technical issues including; availability of service engineers, spare parts, tools, and travel arrangements
Monitor and report progress of service activities to customers and internal teams
Ensure completeness and accuracy of job documentation and service records
Support invoicing processes and ensure timely closure of service orders
Analyze service reports and proactively identify customer needs and potential upgrade opportunities
Maintain and enhance customer satisfaction through proactive communication and follow\-up
Contribute to continuous improvement of service processes, tools, and workflows
Key Requirements
Experience in a service coordination, customer service, or field service environment
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously
Proactive, structured, and solution\-oriented working style
Strong communication skills and customer\-oriented mindset
Commercial awareness with the ability to identify customer needs and support sales opportunities
Technical or maritime background is an advantage, particularly within electrical or automation systems
Experience with ERP/CRM systems, preferably Microsoft Dynamics
Ability to obtain NATO and national security clearance in accordance with applicable regulations
Fluent in English; Norwegian is an advantage
Why choose us and why we’d choose you?
At NACOS Marine, you will be part of a dynamic service organization where coordination, customer interaction, and operational excellence are key to success. You will work closely with technical experts and customers, gaining insight into advanced maritime systems and service operations.
This role offers a varied and fast\-paced work environment with opportunities to contribute to process improvements, customer satisfaction, and business growth in an international setting.
Ferdigheter
Customer Relationship Management (CRM)
Dynamics
Engelsk
ERP\-systemer
Fakturering
Fortollingsprosedyrer
Norsk
Om arbeidsgiveren
NACOS Marine is a global leader in advanced maritime automation, navigation, and control systems.Our technologies define the future of safe, efficient, and intelligent vessel operations.
With a rich heritage spanning over 80 years, NACOS Marine has evolved through strategic mergersof industry pioneers. Today, we leverage this combined expertise to deliver innovative, integratedsolutions that set new standards in maritime control systems.
Sektor: Privat
Sted: Damsgårdsveien 163, 5160 Laksevåg
Flere arbeidssteder: Ingeniør Rybergs gate 99, 3046 Drammen
Hjemmekontor: Delvis hjemmekontor, På kontoret
Bransje: Elektronikk, Maritim og offshore, Shipping
Stillingsfunksjon: Koordinering
Arbeidsspråk: Norsk, Engelsk
Nøkkelord
maritim teknologi, maritim automasjon, servicekoordinering, kundeservice, kommunikasjon
Spørsmål om stillingen
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- Kontaktperson: Sibel Kasap
- Stillingstittel: Talent Acquisition Manager
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