Service Coordinator / Administrator

An exciting opportunity has arisen for an enthusiastic and organised Service Coordinator / Administrator to join a busy and dynamic maintenance and facilities team.

The successful candidate will play a key role in coordinating day-to-day operations, supporting service delivery, and ensuring excellent customer service standards are maintained at all times.

Key Responsibilities

• Record and maintain accurate information from operatives, subcontractors, clients, and internal teams.


• Ensure all internal systems and databases are updated with relevant and accurate information.


• Respond to emails and manage shared inboxes in a professional and timely manner.


• Support management teams in planning and coordinating daily works schedules.


• Allocate operatives and subcontractors based on skill set, availability, location, and job priority.


• Monitor appointments and ensure works are completed efficiently while minimising travel time and downtime.


• Carry out customer satisfaction surveys and assist with compiling monthly performance reports.


• Order materials and equipment as required.


• Escalate issues and provide feedback to management where necessary.


• Support the delivery of excellent customer service and maintain positive relationships with clients and customers.

• Strong working knowledge of Microsoft Office, including Word and Excel.


• Accurate keyboard and data entry skills.


• Good organisational and communication skills.


• Ability to prioritise workloads and work effectively in a fast-paced environment.


• Understanding of scheduling, coordination, or administration processes.


• Basic knowledge of building maintenance or trade environments would be advantageous.


• Good geographical awareness and route-planning understanding.

• 8am – 5pm Monday to Friday

• 34 days annual leave including bank holidays, increasing with length of service.


• Option to buy or sell annual leave.


• Life insurance.


• Electric vehicle salary sacrifice scheme.


• Cycle to Work scheme.


• Discounted gym membership.


• Employee recognition and long-service reward schemes.


• Company pension scheme.


• Access to health, wellbeing, and support services.


• Uniform and safety equipment provided where applicable.


• Referral bonus scheme.

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