Service Branch Manager

Service Branch Manager

Location: Victory Road, Derby, DE24 8EL
Job Type: Full Time, Permanent
Hours: 38 hours per week, Mon-Fri. (hours to be discussed at interview – can be flexible)
Salary: £55,000-£60,000 per annum (dependant on experience)

Benefits: Company Pension - matched contribution scheme, Westfield Health care plan - after 3 months. Life Assurance. 25 days paid annual leave plus all UK Statutory Bank Holidays. We have kitchen facilities on our site and provide free tea and coffee for our employees.

Do you want to continue your training and development:
At RH Aero we are committed to supporting you in your continuous technical and professional development to enable you to keep your skills and knowledge up to date and to support you in your advancement within the business.

About Role:
The role of Service Branch Manager is responsible for leading the Service Team by providing guidance, leadership and management support. Working closely alongside the Core Operations Team the role will also be responsible for the communication of performance statistics to both HYDRO and customer management including key performance indicators and service level agreements.

Management Responsibility:
The post holder will be required to manage their business stream on a daily basis and delegate duties as appropriate. The Service Branch Manager will be required to identify training needs and skills gaps within the team and put in place supervision of trainees, placements and lower skilled personnel. This role will be responsible for proactively promoting best practice and adherence to company procedures.

Key Duties & Responsibilities:

• Effective management of the Service teams


• Ensure SAP is fully utilised by the Service teams and is the only method of transaction;


• Develop and maintain positive working relationships with stakeholders to be able to embed the company's project control standards, systems and methods delivering accurate and quality project performance in a timely manner.


• Establishing the Service budget; monitoring the expenditures and costs against budget as the programme progresses;


• Setting and agreeing Service and individual performance objectives and KPI’s adopting a consistent approach across the business streams;


• Effectively communicating with and leading the team to achieve their objectives;


• Managing third party contributions to Service, customer and vendors though effective communication with all stakeholders;


• Responsibility in respect of risk identification, mitigation and escalation and managing such risks to the service successful outcome;


• Initiating extra activities and other management interventions wherever gaps in the programme are identified or issues arise;


• Reporting progress of the programme at weekly intervals to the Vice President Service Operations EMEIA & India and the Core Operations Team.


• Communication with customers or other client company personnel to build maintain and develop effective business relationships;


• Effectively drive change within the organisation where required;


• Ensuring the timely preparation for audits and close out of reported improvements or failures within the department;


• Proactively involved in the annual load and capacity review and budget process for RH Aero UK


• Travel as and when required to all worldwide RH Aero and customers sites


• Any other reasonable duties as assigned by the Senior Operations Director.

• Agree and establish an SLA with customers for the warranty and rework process.


• Increase revenue through increased productivity in line with agreed targets.


• Develop and implement monthly financial forecasting and KPI’s to cover revenue, cost and productivity targets for the Service stream.


• Ensure the monthly targets and KPI’s are achieved.

• The post holder must to the best of their knowledge and experience carry out work in such a manner so not to endanger their own health and safety, that of their colleagues, the company’s clients, the general public, our suppliers or the environment.


• Engage in training, development and education in order to keep skills and knowledge current and to strive for continual improvement.


• This job description should not be regarded as exclusive or exhaustive. There shall be a requirement to carry out other duties which the Company believes are within your capability.

• Strong management & leadership skills


• Commands respect internally and externally displaying a presence, being approachable, enthusiastic and confident.


• Product knowledge/ industry experience in the aviation industry would be advantageous.


• Excellent technical & mechanical understanding and evaluation of customers needs


• Creation and implementation of processes to ensure quality of service and product delivery to the Customer.


• Excellent communication skills, ability to build relationships and communicate with a range of internal and external customers at all levels within the business and act effectively with tact and diplomacy at all times.


• Strong written and verbal communication skills.


• Good commercial experience and understanding of business cases and cost management.


• Decisive with a positive approach to change.


• Self disciplined with excellent organisational and time management skills. Able to prioritise tasks and deal with a number of queries simultaneously.


• Self motivated, with the ability in turn to motivate others.


• Ability to manage own priorities and workload

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