Service and Sales Executive

Service \& Sales Executive XYZ Machine Tools

Location: Burlescombe, Tiverton Department: Service Department

Reports To: Service Manager

Job Purpose:

The Service \& Warranty Sales Executive is responsible for promoting and selling service and warranty packages to customers via inbound and outbound telephone calls. The role also involves managing warranty and service claims from initial contact through to completion. This position requires a proactive sales mindset, excellent organisational skills, and the ability to work independently while collaborating closely with the service department.

Key Responsibilities:

Sales \& Customer Engagement:

\- Proactively sell service contracts and extended warranty packages to existing and prospective customers.

\- Handle inbound enquiries relating to service agreements, warranties, and maintenance packages.

\- Conduct outbound sales calls to generate new opportunities and follow up on leads.

\- Build strong customer relationships and ensure a high level of customer satisfaction.

\- Identify customer needs and recommend suitable service solutions.

Claims Administration:

\- Manage service and warranty claims from initial report through to resolution.

\- Coordinate with engineers, parts departments, and third\-party providers to ensure timely completion of claims.

\- Maintain accurate records of all service activity, claims, and customer interactions.

\- Ensure all documentation is completed in line with company procedures and manufacturer guidelines.

Coordination \& Support:

\- Work closely with the service department to ensure smooth delivery of services.

\- Provide feedback to improve service offerings and customer experience.

\- Assist in scheduling and workflow coordination where required.

\- Support continuous improvement initiatives across the service function.

Key Skills \& Experience:

Essential:

\- Proven interest in sales, ideally with experience in a telephone\-based sales environment.

\- Strong organisational and multitasking abilities.

\- Good communication and interpersonal skills.

\- Ability to work independently and manage workload effectively.

Advantageous:

\- Previous experience handling service or warranty claims.

Personal Attributes:

\- Self\-motivated and target\-driven.

\- Confident communicator with a professional telephone manner.

\- Detail\-oriented with a high level of accuracy.

What We Offer

\- Competitive salary with commission/bonus structure

\- Ongoing training and development.

\- Supportive team environment within a well\-established service department.

\- Opportunities for career progression.

Working Hours:

Monday–Thursday, 7:45am–5:00pm

Friday 8:30\-12:30pm

Pay: £27,500\.00\-£32,000\.00 per year

Benefits:

• Free parking


• On\-site parking

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