Service and Maintenance Engineer - Heathrow

Overview

ADXBA, part of the Astra Group, is a leading provider of digital signage solutions across airports, railway stations, retail environments, and outdoor advertising locations throughout the UK and Europe.

We are seeking a versatile Service and Maintenance Engineer to join our field team. This role covers both planned preventative maintenance (PPM) and reactive fault resolution across a diverse client portfolio which include, Airport, DOOH, Rail and Retail. Because site access requirements vary—ranging from day\-time retail support to out\-of\-hours airport maintenance—this position requires a candidate who can flexibly work a mix of day and night shifts depending on operational needs.

This is a field\-based role primarily covering the engineer’s home region, however travel to other regions and occasional overseas work may be required.

This is a key position within ADXBA and carries responsibility for maintaining high service standards and client relationships.

Key Responsibilities:

Maintenance and Repair:

• Perform routine maintenance on digital and traditional signage (standalone units, video walls, LED displays)


• Troubleshoot and resolve technical issues, including hardware and software problems


• Replace faulty components and modules as needed


• Conduct preventative maintenance to minimise downtime

Working Hours \& Shift Structure Shift Pattern:

• Rotational mix of Day and Night shifts, determined by client access windows, project schedules, and reactive maintenance requirements.


• On\-Call Rota: Participation in a shared 1\-in\-4 week on\-call rota for emergency response.


• Flexibility: Occasional weekend work and travel away from home as dictated by client demand

Site Management:

• Manage and maintain multiple sites, ensuring adherence to health and safety standards


• Coordinate with clients and internal teams to schedule and execute maintenance tasks


• Document and report on all service activities

Installation and Commissioning:

• Assist with the installation and commissioning of new signage systems


• Configure and optimise system settings to ensure optimal performance

Customer Support:

• Provide excellent customer service, addressing client concerns and resolving issues promptly


• Build strong relationships with clients and internal stakeholders

Qualifications and Experience:

• Technical Knowledge: Strong background in DOOH, AV, digital signage, or IT hardware/networking support.


• Certifications: Valid UK Driver’s License (Required). IPAF (1b, 3a, 3b), PASMA, Working at Height, and Manual Handling certificates are preferred.


• Airport Clearance: Previous experience in airport environments or holding an active airport security badge is advantageous. Must be eligible to pass standard 5\-year background checks for site access passes


• Experience with troubleshooting and repairing hardware and software issues


• Knowledge of network infrastructure and communication protocols


• Excellent problem\-solving and analytical skills


• Ability to work independently and as part of a team


• Strong attention to detail and organisational skills


• Working at Height


• Manual Handling

Additional Requirements:

• Willingness to travel to various sites, including remote locations


• Flexibility to work outside of standard business hours, including on\-call shifts


• Ability to lift and carry heavy equipment


• Excellent communication and interpersonal skills

Working Hours \& Shift Structure Shift Pattern:

• Rotational mix of Day and Night shifts, determined by client access windows, project schedules, and reactive maintenance requirements.


• On\-Call Rota: Participation in a shared 1\-in\-4 week on\-call rota for emergency response.


• Flexibility: Occasional weekend work and travel away from home as dictated by client demand

Benefits:

• Competitive salary and benefits package


• Opportunity for professional development and career growth


• Dynamic and challenging work environment


• Supportive and collaborative team culture

Job Type: Permanent

Pay: £31,000\.00\-£35,000\.00 per year

Experience:

• DOOH, AV, digital signage, or IT hardware/networking support: 1 year (required)

Licence/Certification:

• Driving Licence (required)


• IPAF PAL Licence \- 1b, 3a and 3b \& PASMA License (preferred)


• Working at Height, and Manual Handling certificates (preferred)

Work Location: On the road

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