Service Advisor

Service Advisor

Objectives

• Represent the company and premium brand professionally


• Balance customer needs with business goals


• Deliver excellent customer service, remaining calm and reassuring in challenging situations

• Reports to the Service Manager

• Accurately capture customer details and vehicle issues at first contact


• Take bookings and schedule work into the workshop


• Manage workshop capacity effectively


• Raise job cards and ensure all documentation is complete


• Keep customers updated on vehicle progress


• Maintain and update customer records


• Handover completed vehicles and explain repairs clearly


• Monitor repair progress to meet deadlines


• Promote after-sales services (e.g. service contracts)


• Handle customer payments


• Schedule work to maintain consistent workflow


• Provide advice on warranties and service requirements


• Explain legal inspection requirements and arrange vehicle tests (e.g. MOTs)

• Professional and clear customer communication


• Accurate workshop booking and scheduling


• Timely updates on repair progress


• Reliable advice on servicing and maintenance

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