Service Advisor

Location: Bishopstown, Cork, Ireland.

Job Type: Full Time, Permanent

About Us: Join an award\-winning team at Johnson \& Perrott Motor Group! We are delighted to announce that we are a ‘Platinum Standard Winner’ at the Deloitte Best Managed Companies Awards, which recognises the best\-run companies in Ireland for strategy, capability, innovation, culture, and financial performance. We are now seeking a Service Advisor to join our Volvo team.

Job Summary: As a Service Advisor you will be the primary point of contact for our customer's service requirements from vehicle booking, through to payment receipt.

Responsibilities Include but Are Not Limited To:

• Provide end\-to\-end management of customer vehicle service journeys.


• Meet and greet all service customers professionally.


• Schedule customer vehicle service bookings via phone, email, and walk\-ins.


• Determine workshop availability for service, maintenance, and repair work.


• Maintain up\-to\-date progress on all customer vehicles undergoing service or repair.


• Advise customers on additional work or costs, securing their agreement as needed.


• Hand over serviced vehicles at the agreed time, explain completed work, and process payments.


• Gather customer feedback and liaise with management to implement improvements.

Personal Attributes:

Candidates should align with our core values of:

• Integrity – Doing the right thing, always.


• Commitment – Taking ownership and delivering excellence.


• Caring – Putting people first, from customers to colleagues.

Required Education, Skills, and Qualifications:

• You will be organized, flexible and prepared to work as part of a team, with strong interpersonal skills with colleagues and customers.


• You will have a desire to learn and upskill.


• You will have strong PC skills, and a technical background would be an advantage.


• You are required to have a full clean driver’s license for this role.


• You will have two years’ experience working as a Service Advisor in a Motor Dealership setting

Benefits:

• Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.


• Work Life Balance: We offer a 4 Day Work Week for this role.


• Wellness Initiatives: We prioritize your well\-being and offer wellness programs to support your health and happiness.


• Bonus Opportunities: We provide sales and employee referral bonuses to reward your contributions to our team.


• Employee Assistance Program: Access to a support program to assist with any challenges you may face.

How to Apply: Ready to join our team? To apply for this exciting opportunity or to request more information, please fill out our contact form. Join our accomplished team at Johnson \& Perrott Motor Group and embark on a journey toward professional success and personal growth.

Experience:

• Service advisor motor dealership: 1 year (preferred)

Licence/Certification:

• B Driving Licence (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person

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