Senior Workplace Officer
About the role
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We have the opportunity to join our newly formed Workplace Experience Centre of Excellence as a Senior Workplace Officer.
This role will play a central part in creating a workplace that supports collaboration, connection and productivity, helping to ensure our offices are environments where colleagues can perform at their best and thrive.
As part of the Workplace Experience team, this role will contribute to ensuring optimum building performance by effectively integrating people, place and process. The role holder will support the day‑to‑day experience of colleagues while helping to maintain the smooth and efficient operation of the wider business, ensuring that workplace standards remain high and consistent.
They will proactively monitor and maintain building facilities and equipment across the Group, supporting the safety of colleagues and minimising business disruption. The person in post will identify, manage and escalate facilities‑related issues and incidents as required, ensuring a safe, compliant and well‑managed workplace environment that aligns with organisational expectations.
As an operational role this role is onsite in Binley, Coventry working between the hours of 8am – 6pm Monday to Friday.
Our benefits include:
+ 28 days holiday a year plus bank holidays and a holiday buy/sell scheme.
+ Annual discretionary bonus scheme
+ Personal pension with matched contributions
+ Life assurance (6 times annual salary)
+ Company car allowance
+ Private Medical Insurance
*We reserve the right to close this advert early if we receive a high volume of suitable applications.*
About you
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For this role you’ll need to have:
+ Extensive customer service experience.
+ Previous experience of supporting or supervising others.
+ Ability to engage and influence stakeholders at all levels.
+ Ability to make decisions, problem solve and initiate action.
+ Great communications skills with the ability to build and maintain relationships.
+ Experience of dealing with more challenging or complex situations.
+ Good planning and organising skills.
+ Ability to participate in an on call rota for out of hours support as required.
Experience in these areas would be helpful:
+ Facilities, hospitality, retail or fast moving and/or financial services environment.
+ Building facilities \& an understanding of critical support systems.
+ Driver and hold a full driving license or the ability to get to other Group locations.
+ Currently holding or working towards Institute of workplace Facilities Management accreditation or willing to do so.
+ Relevant First Aid in the workplace certification or be prepared to undertake training.
+ Knowledge of general health and safety practice, risk assessment and fire prevention techniques.
About us
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In 2025, Coventry Building Society purchased The Co\-operative Bank. Bringing together our purpose\-led building society with the UK’s original ethical bank was the start of an exciting journey.
Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you
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