Senior Vice President – Sales (Retail & Manufacturing verticals)

Senior Vice President – Sales (Retail & Manufacturing verticals)

Location: Remote, United Kingdom
Compensation: £180k - £240k base comprehensive bonus, equity options benefits package
Sector: Retail & Manufacturing Services (BPO / BPM)

About the Company

We are a globally recognised provider of integrated business process solutions, helping organisations optimise operations through a unique blend of outsourcing, technology, analytics, finance & accounting (F&A), automation, and consulting. As we accelerate growth across the UK and Europe, we are seeking an enterprise sales leader to own and expand our Retail & Manufacturing verticals.

Role Overview

The Senior Vice President Sales is a key member of the sales leadership team, operating as a senior individual contributor and hunter. This role is not about managing existing accounts, it is about originating new client relationships, leveraging deep BPO/BPM expertise, and architecting blended solutions that drive measurable outcomes. You will work remotely from the UK, building pipeline, closing new business, and shaping our go-to-market strategy for the region.

Key Responsibilities

• Strategic Sales Leadership - Design and execute a targeted sales strategy for the UK/Europe region, focused exclusively on Retail and Manufacturing services.


• Identify and refine client segments across the retail and manufacturing ecosystem, including sub-sectors with high offshoring and outsourcing maturity.


• Partner with marketing, operations, finance, and product teams to align the end-to-end sales cycle, from lead generation through contract signature.


• Pipeline & Revenue Generation - Act as a hands-on hunter: originate, develop, and close net-new client opportunities using your personal network, lead generation engines, direct marketing campaigns, and digital outreach.


• Own individual quotas for signed revenue (new contracts) and billed revenue (first-year ramp).


• Lead complete response cycles for RFIs, RFPs, and RFQs, ensuring proposals are commercially sound, operationally feasible, and competitively differentiated.


• Continuously monitor market trends, competitor activity, and emerging client needs within retail and manufacturing.


• Advise senior management on new service line opportunities, product innovation, and partnership models based on frontline client feedback.


• Help shape the future of blended BPM/BPO offerings that incorporate automation, analytics, and consulting.


• Develop, manage, and syndicate sales budgets, forecasts, and performance metrics.


• Analyse sales effectiveness, cost of sale, and conversion metrics to improve efficiency and outcomes.


• Maintain rigorous forecasting discipline and pipeline hygiene.


• Build and sustain trusted advisor relationships with executive-level clients (C-suite and business unit heads).


• Lead steering committee reviews and ongoing governance for key client relationships, ensuring long-term partnership and expansion.

Qualifications & Experience

• Proven BPO/BPM Sales Track Record: Significant, verifiable experience selling outsourcing, offshoring, or business process management solutions, with multiple new business wins in the UK or European market.


• Industry Expertise: Deep knowledge of either Retail or Manufacturing sectors, including understanding of pain points, operational dynamics, and opportunities for process transformation.


• Senior Sales Pedigree: Several years in a senior, individual contributor sales role, consistently exceeding targets for new logo acquisition.


• Network & Influence: Strong existing relationships with decision-makers in UK/Europe-based retail and manufacturing organisations, with specific experience in outsourcing and offshoring buying cycles.


• Consultative Selling Skills: Excellent presentation, negotiation, and persuasion skills, with the ability to craft compelling value propositions and handle complex objections.


• Business Acumen: Solid grounding in commercial dynamics, P&L drivers, and ROI-based selling.


• High initiative, creativity, and intrinsic motivation. Superior time management, attention to detail, and ability to build credibility quickly with executive audiences.


• You thrive in a high-performance, highly motivated sales culture and are comfortable operating as an independent contributor within a collaborative team.

This role is for you if you are a self-starting, quota-crushing senior sales professional who knows the BPO/BPM landscape, has deep retail or manufacturing relationships in the UK, and wants the autonomy, with the backing of an established global organisation.

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