Senior Vice President, Client Operations Manager
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting\-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what \#LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Vice President, OPS Business Technology Liaison Manager to join our UK TRANSFER AGENCY OPERATIONS team. This role is located in MANCHESTER.
In this role, you’ll make an impact in the following ways:
- Work within an agile pod in UK Transfer Agency Operations, delivering the operational change required to onboard new UK Transfer Agency clients.
- Own assigned onboarding workstreams across people, process, data and systems—coordinating delivery with Client Service, Technology, Product, Risk/Controls and external vendors, and escalating issues where needed.
- Design and implement workable operating solutions for each onboarding, including process maps, procedures, controls, MI/KPIs, testing support, and a clear handover into BAU operations.
- Operate effectively in a high\-volume environment with multiple onboardings in flight—managing your priorities, dependencies and RAID, and supporting cutover readiness to meet agreed client timelines.
- Support agile delivery by actively participating in ceremonies (planning, stand\-ups, reviews, retros), raising blockers early, and driving actions through to completion.
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 7\-10 years of total work experience and 1\-3 years of management experience preferred.
- Technical experience and/or project/implementations experience preferred.
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Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay\-for\-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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