Senior Student Lifecycle Officer

Ref Number
B01\-05464
Professional Expertise
Student Well\-being and Registry
Department
Vice\-President (Operations) (B01\)
Location
London
Working Pattern
Full time
Salary
£43,981\-£52,586
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
11\-Jun\-2026
About us
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Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high\-quality student experience.

Student Operations is responsible for the student record \- its management and quality \- as well as the principal functions supporting the student lifecycle (e.g. exams, timetabling, curriculum information). The directorate is also responsible for student statutory reporting to external stakeholders (e.g. HESA, OfS, GMC). In addition, much of the student data domain has data stewards within the Student Operations teams and so data governance and lifecycle management are key foundational activities that support Student and Registry Services (SRS) generally, as well as two Change and Digital Portfolios (Student Lifecycle and Education).

The teams in Student Operations provide a range of supporting services in partnership with the Information Services Division (ISD) to maintain and improve student\-related platforms. Student Operations teams are supported by the Change and Digital Portfolios which manage the various products where development (both continuous improvement and transformation) takes place.

About the role
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The Student Lifecycle team are busy teams at the heart of UCL’s student administration. An essential part of the team’s role is to work closely with faculties and departments to foster a collaborative approach to understand the academic work undertaken in these departments and how this affects the student records throughout their time at UCL. The teams are success\-oriented and enthusiastic in their approach to dealing with high volumes of queries whilst delivering excellent service.

The Senior Student Lifecycle Officer will be responsible for co\-ordinating the accuracy and completeness of UCL’s student records across the student population and across the student lifecycle. They will act as a key point of contact for students, academic and professional services staff on student records, procedures and regulations, and they will be expected to build and maintain effective working relationships with stakeholders. The role will involve working with academic departments in raising regulatory and process awareness.

We are looking for someone with the ability to analyse feedback from stakeholders to suggest, implement and oversee process improvement where required, and to ensure that staff are fully briefed of any changes. The postholder will be expected to assist the Student Lifecycle Manager in developing induction and training materials and events for the section.

About you
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The successful candidate will have substantial experience of working in an administrative support role in a busy academic environment, with excellent knowledge of the SITS student information system or other equivalent student records system. They will be conversant with the UK Higher Education sector and immigration legislation as it applies to students, and will have experience of interpreting and advising on complex regulatory matters to enable support and guidance for all stakeholders.

The postholder will also have excellent written and spoken communication skills, together with excellent IT skills, and will be adept at prioritising tasks and organising work effectively to meet deadlines.

What we offer
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As well as exciting opportunities, UCL offers a range of great benefits.

• 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)


• Option to purchase 5 additional days’ annual leave


• Defined benefit career average revalued earnings pension scheme (CARE)


• Cycle to work scheme, season ticket loan, and immigration loan


• Relocation support for eligible posts


• On\-site nursery and gym


• Enhanced maternity, paternity, and adoption pay


• Staff Support Service (employee assistance programme)


• Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion
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As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.

Read more: UCL Equality, Diversity and Inclusion.

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