Senior Strategic Relationship Manager
About Blackhawk Network:
At Blackhawk Network (BHN), we’re shaping the future of branded payments \- powering reward, incentive, and loyalty solutions across 28 countries and 400,000\+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Learn more at BHN.com
Overview:
Contract Type : Permanent
Workplace: Hybrid – 2 days in office per week
Hours: 35 hours per week
Reports to: Sr. Director, Strategic Relationships
We’re looking for a driven and collaborative Senior Strategic Relationship Managerto join our international Account Management team and help accelerate growth across EMEA for our global strategic digital distribution partners. This is a key role that combines strategic partnership management, commercial ownership, and cross\-regional collaboration. You will be responsible for high\-impact digital accounts, creating and executing sales growth plans, leading the partner through onboarding \& regional expansion, contract renewals and cross selling initiatives. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts.
This role is ideal for someone who thrives in a fast\-moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike.
Responsibilities:
- Proactively manage your premier customer relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross\-functional departments
- Thoughtfully develop strategic customer success plans quarterly for each of your customers to ensure full adoption of our products and services, evaluating plan performance during semi\-annual business reviews
- Lead the customer renewal process, provide renewal quoting, and achieve revenue retention of assigned accounts
- Drive revenue growth, profitability goals, and performance targets for clients in your portfolio beyond executing the day to day tactical by providing thought leadership and program direction
- Take full ownership of partner onboarding in collaboration with product, legal, operations, and global teams. Ensure smooth and timely launches, driving accountability and transparency through clear progress reporting.
- Lead a marketing strategy that drives sales growth, value for partners and optimised post campaign reporting to drive incremental investment from brands
- Several years of experience in account management or strategic partnerships
- Experience in gift card, fintech, digital platforms, or e\-commerce preferred
- Proven success in managing multi\-country accounts and cross\-functional teams
- Strategic thinker with a hands\-on mentality
- Strong communicator across all levels and geographies
Benefits:
- Work\-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
- Health \& Well\-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
- Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
- Flexibility \& Engagement: Office group activities and support for physical and mental health.
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
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